Photoshop won’t open some of my images

J
Posted By
John
Apr 30, 2011
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1081
Replies
1
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Closed
I recently bought a digital camera, a Sony DSC-W350, but I ‘ve found there’s a very strange problem with it when I try to use Photoshop (I use Photoshop 6). Most images open OK, but some don’t, and I get one of two messages: either ‘could not open because the file is corrupted’ or ‘could not open because it is not a valid Photoshop document’.

The way I get the images to my computer is via Sony’s own program, called PMB, which came with the camera. I plug the camera into a USB port, the program says it’s ‘analyzing’ the files, and they wind up as thumbnails in a calendar.

I then have to hunt through my computer to where the actual images are (as jpegs with serial numbers) in order to open them with Photoshop. as I say, most open OK, but quite a sizeable minority won’t, and I get one of those two messages coming up.

These same images seem perfectly OK in the PMB program, but that doesn’t do me much good, as I need to edit almost all my images with Photoshop.

I’ve tried three separate memory cards in this camera, all of which I’ve used with a different camera with no problems at all. I’ve also scanned my computer for viruses. And nearly every image I’ve ever used with Photoshop has opened without problems.

This is a total mystery to me – can anyone suggest what’s going on?

I really can’t
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How to Master Sharpening in Photoshop

Give your photos a professional finish with sharpening in Photoshop. Learn to enhance details, create contrast, and prepare your images for print, web, and social media.

S
Steven
Apr 30, 2011
John wrote:

I recently bought a digital camera, a Sony DSC-W350, but I ‘ve found there’s a very strange problem with it when I try to use Photoshop (I use Photoshop 6). Most images open OK, but some don’t, and I get one of two messages: either ‘could not open because the file is corrupted’ or ‘could not open because it is not a valid Photoshop document’.
The way I get the images to my computer is via Sony’s own program, called PMB, which came with the camera. I plug the camera into a USB port, the program says it’s ‘analyzing’ the files, and they wind up as thumbnails in a calendar.

I then have to hunt through my computer to where the actual images are (as jpegs with serial numbers) in order to open them with Photoshop. as I say, most open OK, but quite a sizeable minority won’t, and I get one of those two messages coming up.

These same images seem perfectly OK in the PMB program, but that doesn’t do me much good, as I need to edit almost all my images with Photoshop.

I’ve tried three separate memory cards in this camera, all of which I’ve used with a different camera with no problems at all. I’ve also scanned my computer for viruses. And nearly every image I’ve ever used with Photoshop has opened without problems.

This is a total mystery to me – can anyone suggest what’s going on?
I really can’t

I do understand what you are trying to say, but don’t understand exactly what is going on with your system. So, I can only be able to give you the very general information for you to figure out what is going on at your end

1. Photoshop is a graphic editor *not* graphic viewer, so the file extension must be 100% correct else it won’t open.

IOW, if the original image is BMP and you rename to JPG then Photoshop will refuse to open it, even that the BMP is perfectly fine.

2. You say most open fine but some won’t. If you mean that the exact same format from the exact same camera (or whatever source) then it’s possible that the file is corrupted.

If you mean same extension then it possible fall into the #1 above.

How to Master Sharpening in Photoshop

Give your photos a professional finish with sharpening in Photoshop. Learn to enhance details, create contrast, and prepare your images for print, web, and social media.

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