PS 6 won’t run in Windows XP

MC
Posted By
Mark Christensen
Sep 25, 2003
Views
314
Replies
3
Status
Closed
I just got a new Windows XP Pro machine yesterday and installed PS 6.0 and then installed the 6.0.1 update. PS opened fine and I was able to do some work no problem. Today I go to open PS and after a few seconds of starting up, I get an error message that says "The file could not be opened because the file is locked. Use Windows Explorer to unlock the file." I go to Windows Explorer but the Lock checkbox is not available for Photoshop.exe (even when I logged in as the administrator). So I uninstalled PS and then reinstalled and then added the updater. I can run PS when I’m logged in as the administrator, but then when I log in as my regular user, I still get the same error! What can I do to fix this? Why did it work OK yesterday and then not today? Please help! Thanks in advance.

Mark
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MC
Mark Christensen
Sep 25, 2003
Any help on this at all? Could it just be a preferences file problem? I could not find the PS prefs file to rename it so that the next time I started PS a new prefs file would be created. Does anyone know where the prefs file is in XP? Thanks again.

Mark
BL
Bob Levine
Sep 25, 2003
As soon as you launch PS hold down the ctrl+shift+alt keys and you’ll be prompted to delete the prefs files.

Bob
MC
Mark Christensen
Sep 26, 2003
Bob,

Thanks that worked!

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