Photoshop 7 Opening Problems

Up until a few days ago, PS7 ran fine. I ran a spy bot pgm and removed the spyware as I do every week. Now PS will start to open…I get the splash screen, everything loads, then (If I’m lucky), it closes down and I go back to the desktop. If I’m not lucky, it freezes the whole computer.

What spyware did it remove? What program do you use? Does your Internet connection work properly?

When Photoshop starts up, it communicates with Adobe’s Web site. Some spyware makes permanent changes to your computer’s Registry, in an attempt to hijack your browser connection, your Internet connection, or both. If you remove the spyware but do not change the Registry settings back, then some programs that try to create an Internet connection will fail.

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Hi there,

PS7 sometimes acts like this if you have too many fonts on your system. If you have a lot of fonts, try removing some of them and see if that makes any difference.

On Mon, 16 Aug 2004 18:47:21 GMT, "skywolf"
wrote:

I’m having a problem with Photoshop 7 on an AMD 1.9ghz processor, 256 megs RAM, Windows XP Professional.

Up until a few days ago, PS7 ran fine. I ran a spy bot pgm and removed the spyware as I do every week. Now PS will start to open…I get the splash screen, everything loads, then (If I’m lucky), it closes down and I go back to the desktop. If I’m not lucky, it freezes the whole computer. I’ve reinstalled, changed screen res, reinstalled again, checked for missing drivers, reinstalled again. Still can’t open PS7. Imade Ready 7 opens fine. All my other pgrms still open fine. I’ve restored my system to prior to running the spy bot, but it still won’t open.

Any suggestions?

Skywolf.

Bye for now,

George Dingwall

Invergordon, Scotland

www.georgedingwall.freeuk.com

Could be a problem with the registry – the spyware you mention could have made a registry change affecting PS7 and when you uninstalled PS7 the registry entry was probably left in tact, causing activation problems when you reinstalled Photoshop.
If you know what you are doing!! you could try another uninstall, but this time removing all the Photoshop registry entries!! either that or a complete system reinstall – or you could try Adobe themselves, this may have happened before and may need a simple registry fix…. (maybe you should try this first)

Harry

Now PS will start to open…I get the splash
screen, everything loads, then (If I’m lucky), it closes down >and I go

back

I’ve reinstalled, changed screen res, reinstalled again, >checked for

missing

drivers, reinstalled again. Still can’t open PS7. Imade >Ready 7 opens

fine.

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Tacit

I don’t think this is correct

When Photoshop starts up, it communicates with Adobe’s >Web site.

Clearly there are people who do not have Internet connections but who are still able to use Photoshop!!

Harry

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Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.737 / Virus Database: 491 – Release Date: 11/08/2004

skywolf wrote:

I’m having a problem with Photoshop 7 on an AMD 1.9ghz processor, 256 megs RAM, Windows XP Professional.

Up until a few days ago, PS7 ran fine. I ran a spy bot pgm and removed the spyware as I do every week. Now PS will start to open…I get the splash screen, everything loads, then (If I’m lucky), it closes down and I go back to the desktop. If I’m not lucky, it freezes the whole computer. I’ve reinstalled, changed screen res, reinstalled again, checked for missing drivers, reinstalled again. Still can’t open PS7. Imade Ready 7 opens fine. All my other pgrms still open fine. I’ve restored my system to prior to running the spy bot, but it still won’t open.

Any suggestions?

Skywolf.

Obviously no one posting replies has a clue to what caused it. Let me have a guess. You used Spy bot Search and Destroy, right? Uninstall the bloody thing and see what happens. If that doesn’t work, use your "roll-back" to go back in time. Oh, you don’t use roll-back? When you finally get this mess sorted out, install a recovery program like roll-back so you can recover from these disasters in a few keystrokes.

Have you considered that your scratch disk might be full or corrupted?

Ryadia

Harry Limey wrote:

Tacit

I don’t think this is correct

When Photoshop starts up, it communicates with Adobe’s >Web site.

Clearly there are people who do not have Internet connections but who are still able to use Photoshop!!

Harry

It attempts to if it is turned on in preferences. In 7 it is on by default. In CS it is off by default. If there’s no internet connection it doesn’t do anything.

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I don’t think this is correct

When Photoshop starts up, it communicates with Adobe’s >Web site.

Clearly there are people who do not have Internet connections but who are still able to use Photoshop!!

Yes.

There is a difference between "not having an Internet connection" and "having an Internet connection that has been routed through a dialer or another Web site."

If you have spyware which modifies your Internet settings, Photoshop may say "Oh, yes, I have checked and there is an Internet connection"–but then crash because it cannot contact Adobe’s site the way it expects to. If you have no Internet connection at all, Photoshop checks, says "There is no Internet connection," and does not try.

Many peces of spyware and other malware, especially dialer software, will cause crashes or other problems with software that tries to establish an Internet connection.

I’ve dealt with this problem before. Photoshop is not the only software that’s affected.

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sounds like a corrupt preference file that needs to be deleted, I had exactly the same problem, once deleted it renews itself after restarting

"Ryadia" wrote in message

skywolf wrote:

I’m having a problem with Photoshop 7 on an AMD 1.9ghz processor, 256

megs

RAM, Windows XP Professional.

Up until a few days ago, PS7 ran fine. I ran a spy bot pgm and removed

the

spyware as I do every week. Now PS will start to open…I get the splash screen, everything loads, then (If I’m lucky), it closes down and I go

back

to the desktop. If I’m not lucky, it freezes the whole computer. I’ve reinstalled, changed screen res, reinstalled again, checked for missing drivers, reinstalled again. Still can’t open PS7. Imade Ready 7 opens

fine.

All my other pgrms still open fine. I’ve restored my system to prior to running the spy bot, but it still won’t open.

Any suggestions?

Skywolf.

Obviously no one posting replies has a clue to what caused it. Let me have a guess. You used Spy bot Search and Destroy, right? Uninstall the bloody thing and see what happens. If that doesn’t work, use your "roll-back" to go back in time. Oh, you don’t use roll-back? When you finally get this mess sorted out, install a recovery program like roll-back so you can recover from these disasters in a few

keystrokes.

Have you considered that your scratch disk might be full or corrupted?
Ryadia