No Color When Printing from Photoshop

CK
Posted By
christopher_kirkman
Oct 14, 2003
Views
436
Replies
16
Status
Closed
This isn’t making any sense to me, so I’m hoping others can shed light on my plight. When printing from photoshop 7 on a Windows 2000 based machine, I cannot get color. At first I immediately thought drivers were to blame, but after trying both the default and the PS drivers for 3 different printers: Lexmark inkjet, Xerox Color Laser and HP color laser my results are the same. I’ve exhausted the web to no avail.

To clarify a bit, I can take an unmodified color JPG, hit print to send to any of the printers and get only black and white. I can take the SAME JPG into any other program, like Freehand or even simply IE and print in full color. The same goes for any other file type or even creating a PSD from scratch. Obviously I lose the control benefits if I go out to a third party program so Id rather not be forced to do this every time.

Has anyone run into this? Can you offer any solutions or recomendations? I’ve checked through page setup and color prefs and tried multiple things but I’m willing to try again.

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CC
Chris_Cox
Oct 14, 2003
It is a driver or printer configuration issue.

Photoshop prints color just fine, on any OS, to any color printer.
JH
Jake_Hannam
Oct 15, 2003
Depending on the printer model, there may be a checkbox under Advanced settings in the print dialog where you have to select either Black and White or Color.

Have you checked that?
U
unknown
Oct 23, 2003
I also have this problem.
I read earlier that someone else had this problem. He reinstalled photoshop, but that did not fix it.

Everything use to work fine. Then one day, no color from photoshop. I thought it may just be my Epson 3000 printer drivers going bad. But, the drivers come in WinXP. I do not install them. I did delete the printer and reinstall it, but that did not fix it.

I asked about this problem a while ago, but no one had a fix. I have looked at as many settings as I can find in photoshop 7.0.1 to see if something was out of place or obvious. I’ve spent hours looking in both Photoshop and the driver and print settings. Everyone reading about our problem please note: It’s only in Photoshop. All other programs print in color. It’s not the printer driver. I’ve just installed a Canon MP730. ONLY Photoshop does not print to it in color. There MUST be some setting in Photoshop that I (and others) have not found that turns color printing off in Photoshop.
Thanks.
John
DM
dave_milbut
Oct 23, 2003
are you using print with preview? is the preview in color?
U
unknown
Oct 23, 2003
Yes. The print preview is in color.
U
unknown
Oct 23, 2003
To test your Preview question once more with my new Canon MP730 printer, I checked again that the preview is in color.

It is.

In addition, this new printer has a "Preview before printing" option in it’s properties. Photoshop’s preview is in color. After being sent to the print spooler by Photoshop, the printer driver opens up a preview. It’s previw is B/W (no color). Also, when I print the same tif file from CorelDraw, it’s file in the print spooler is 128Mb, but Photoshop’s spooler file is only 38Mb. Both observations tell me that Photoshop simply does not send the image to the printer in color, only B/W.
CC
Chris_Cox
Oct 23, 2003
Photoshop sends the image in color unless YOU tell it not to.

But Photoshop can’t control what settings YOU make in the printer driver dialogs (which frequently include options to print B&W only).
U
unknown
Oct 24, 2003
Yes, that is true.
Those of us who are having this problem know how to set the printer driver to print color. All our other windows programs print color. By default, color printers normally print color unless we tell it not to. That is understood.

In our case, ONLY Photoshop does not print color. We know it is not the printer driver because ANY color printer we plug into our system does not print color ONLY in Photoshop. The problem is isolated to Photoshop.

Something in Photoshop is set to only print in B/W. We can’t find the setting in Photoshop that has caused all prints to be sent out as B/W. The person who started this tread, others, and myself have spent hours searching the web trying to find a solution to this problem. Although I have seen others with this problem, the solution is elusive.

There seems to be some setting in Photoshop that turns color printing off. It could be in a preference setting and I simply keep missing it. It could be some hidden registry setting that only Adobe knows about. Another person with this problem did reinstall Photoshop, but this did not fix the problem for him. Sometimes when a program is uninstalled then reinstalled, some registry settings remain. We would have to be told where this is to fix it. I may try a reinstall myself to see if I have better luck.

We were hoping someone else may have found a setting in Photoshop that turns color printing off. Maybe it’s a color profile thing, or a color palette change. We have tried everything we can find and are open for more ideas or guesses.

Thanks,
John
DM
dave_milbut
Oct 25, 2003
bump
JA
Jim_Ackert
Nov 7, 2003
I’m having the same problem using Photshop 6.0 and Windows 98SE so this isn’t a unique problem with 7.0. I’ve tried everything but still no color! ARRGHHH!!!
CC
Chris_Cox
Nov 9, 2003
It has nothing to do with Photoshop.

It has to be a problem with the driver, the settings you made in the driver, or the printer itself (check the inks).
U
unknown
Nov 20, 2003
For me, and the others who seem to have the same problem, the drivers work perfectly. I can print in color in ANY program BUT Photoshop. If we print in color in other programs, it can’t be ink.
There must be some hidden setting in photoshop that tells it not to print in color. The hidden setting may not be set in Photoshop. It may be lost in the Registry. Maybe an .ini file that has an undocumented setting. It could still be lost in some strange place in Photoshop.

But it is isolated to Photoshop. Any printer hooked up prints in color in any program except Photoshop. No color printer prints in color from Photoshop, only in other programs.

Hopefully someone has found a strange place to turn off sending color to output devices in Photoshop.
CC
Chris_Cox
Nov 21, 2003
The only way it could happen in Photoshop is if YOU convert to a grayscale profile, or YOU choose to print grayscale in the printer driver.
AJ
Another_John
Nov 24, 2003
I thank everyone reading this thread for their patience. It has been a long running problem
that the obvious and simple solutions have not solved.

I agree. Something in Photoshop is not set correctly.

When Photoshop 7.0.1 first started printing only B/W,
I thought it was the printer driver of my Epson 3000.
I uninstalled it, and then reinstalled it.
When that did not fix the problem, I spent HOURS
looking through Photoshop for some setting that appeared out of place. I posted to this group in hopes someone would say, “look behind the milk.”, and all would be well again. Help did not come,
so I quit printing from Photoshop. I save the file, open another program, and print my color prints from one of them.

Then I installed a Canon MP730. It also does not print color ONLY from Photoshop. I printed the screen shots of both printers’ driver settings and preferences. I went over them with a fine tooth comb comparing them to the settings of programs that print color just fine.

I know people make mistakes,
but you have to believe me and my 23 years
of working hands on with computers,
it is not the printers, their drivers, or their preferences.

As you said,
there must be some setting I am sending to the printer
from Photoshop to cause the prints to be void of color.
But what?
Is there some definitive default setting(s) I,
and the others who have this problem,
can select in Photoshop to correct this problem?

Thanks,
John
JH
Jake_Hannam
Nov 24, 2003
Another John,

I also have the Epson Stylus 3000 and have no problems. By the way, I am NOT using the Postscript features (never could get that to work) and am wondering if you are? If so, I can’t help.

One thought occurs to me in case you haven’t checked it. Under Page Setup, Printer, Properties, there should be checkboxes for Color and Gray Scale. Make sure you have the Color box checked.
AJ
Another_John
Dec 26, 2003
Ooo! Ooo! Ooo!

I fixed it!

I’m off from work and had the time to uninstall.
So, I was checking the online knowledge base and the FAQs looking for extra instructions on how to do a complete uninstall. I found a FAQ about “How to delete/reset Photoshop preferences”. Mathias Vejerslev "How to delete/reset Photoshop preferences" 2/11/03 12:04pm </cgi-bin/webx?50>

I figured I’d try it before the
lengthy uninstalling and reinstalling,
considering it is some setting
I can’t find turning off the color output.

Well, it WORKED !!!
I searched my C: drive for a file named *.psp.
There were a number of them, but one fit the name the FAQ specified. I deleted it, and ran Photoshop 7.0.1.
I got a few “settings” messages, then opened a jpeg, and printed it. Glorious color.

If anyone has this problem,
the cure is to remove all the settings
and start from factory defaults.
Delete the “Adobe Photoshop X Prefs.psp” file.

Thanks for everyone’s help on this!

John.

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