Photoshop 6 won’t open at all

LL
Posted By
Luke_Lobert
May 19, 2004
Views
425
Replies
5
Status
Closed
I’ve been running ps 6.0 on my P4 2.4 with 512mb RAM on XP Home. I’ve been running it on this system for about 6 months and everything has been working fine. Then, suddenly, a few days ago it just stopped working. If I try to open it, the ps window will open and it looks like it’s trying to load and then I’ll get an error message saying that it has "encountered a problem and needs to close." I have no idea what is causing this. Has anyone else had problems running ps 6 on XP?
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RK
Rob_Keijzer
May 19, 2004
Luke,
Probably the preferences file got corrupt. Delete it as per these instructions:

<http://www.adobe.com/support/techdocs/6712.htm>

Rob
LL
Luke_Lobert
May 19, 2004
I held Ctrl+Alt+Shift as photoshop tried to open but nothing happened. Strangely, I couldn’t get Ctrl+Alt+Shift to work with ImageReady either, even though ImageReady opens without any problems. I read about recreating the preferences file in the "Documents and Settings\[user profile]\Application Data\Adobe\Photoshop\[version]\Adobe Photoshop [version] Settings folder". So, I opened windows explorer and went there, but there was no preferences file in there at all. Now, I’m confused.
DM
dave_milbut
May 19, 2004
you need to set the ability to see hidden files and folders from windows explorer. tools> folder options> view.

then go to the place mentioned in the faq.
LL
Luke_Lobert
May 20, 2004
I already had that set. There are other files in the Adobe Photoshop 6 Settings folder, namely ImageReady Swatches, Styles, Palette Cache, and Plug-in Cache. But no preferences file.
RK
Rob_Keijzer
May 20, 2004
Do a search for *.PSP files. Delete the one that is clearly Adobe’s PS preferences file. Rob

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