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I can’t believe I am even asking this question but would be so grateful for any help.
I live in the UK and went to the Adobe Store and was asked to login. I tried what I thought was my login but it was rejected. Next I tried to create one and it said it was already in use in another country so I would have to start again. As the user name is your email email address I was stuck. It is possible that I created the login on the wrong site at some time but I am not sure why I was allowed to do it. When I called Adobe I was connected to someone in France who was difficult to understand but they said the login could not be changed. I guess I will eventually find the correct phone number but as I buy all the upgrades I would very much like to be able to use the online ordering facility.
It would be so good if you could create one login for everything on the Adobe site not the three I have but that may be wishful thinking.
I live in the UK and went to the Adobe Store and was asked to login. I tried what I thought was my login but it was rejected. Next I tried to create one and it said it was already in use in another country so I would have to start again. As the user name is your email email address I was stuck. It is possible that I created the login on the wrong site at some time but I am not sure why I was allowed to do it. When I called Adobe I was connected to someone in France who was difficult to understand but they said the login could not be changed. I guess I will eventually find the correct phone number but as I buy all the upgrades I would very much like to be able to use the online ordering facility.
It would be so good if you could create one login for everything on the Adobe site not the three I have but that may be wishful thinking.
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