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I hired a company to create a company logo, business cards and a poster. They are using PS 7.0 on a MAC. During the process they sent me PDF files that I looked at using Acrobat. When the project was done they sent me the finished "original" files in PSD, PDF & ESP format. I downloaded the trial version of PhotoShop CS (Windows Version) to view the files.
When I open the PSD files I get the following error –
"Could not complete your request because it is not a valid Photoshop document." When I open the EPS files I get the following error –
"Could not complete your request because the parser module could not parse the file." When I open the PDF files all I see is a "White & Gray Checkerboard". The preview does not show any of these files, but does preview any of the older PDF files. I would like to make sure that I have the "original" files that can be edited in the future by myself or another company. The original company says they don’t know why I can’t open the files.
Thanks in advance for your help…
Alan
When I open the PSD files I get the following error –
"Could not complete your request because it is not a valid Photoshop document." When I open the EPS files I get the following error –
"Could not complete your request because the parser module could not parse the file." When I open the PDF files all I see is a "White & Gray Checkerboard". The preview does not show any of these files, but does preview any of the older PDF files. I would like to make sure that I have the "original" files that can be edited in the future by myself or another company. The original company says they don’t know why I can’t open the files.
Thanks in advance for your help…
Alan
MacBook Pro 16” Mockups 🔥
– in 4 materials (clay versions included)
– 12 scenes
– 48 MacBook Pro 16″ mockups
– 6000 x 4500 px