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Dear Folks,
Shortly after finishing my magazine review, I installed several Microsoft update patches to my Windows 2000 operating system. They broke the activation code! When I tried to launch Photoshop I got a message telling me that I would have to reactivate the program (thereby using up my last activation code). I did so and the next business day called Adobe Activation Support to complain about this.
The bad news that I learned is that this is known to them; apparently sometimes OS updates will invalidate the activation. I consider this a major bug in the activation scheme; a normal OS update should NEVER force you to reregister a program.
The good news was that Activation Support says they have procedures for dealing with this. If you update your OS or make some other kind of reasonable system change that invalidates your activation code, called Adobe Activation Support at their 24-hour toll-free number, explain your problem, and they should be able to resolve it.
At least that’s what I’m hoping. I will see what happens the next time my program deactivates itself. I’m deeply disturbed by this; it’s one more reason for me to detest Adobe’s anti-piracy strategy.
Meanwhile, I’m posting this information here so that if someone else runs into this problem they’ll know to call Adobe instead of panicking.
pax / Ctein
Shortly after finishing my magazine review, I installed several Microsoft update patches to my Windows 2000 operating system. They broke the activation code! When I tried to launch Photoshop I got a message telling me that I would have to reactivate the program (thereby using up my last activation code). I did so and the next business day called Adobe Activation Support to complain about this.
The bad news that I learned is that this is known to them; apparently sometimes OS updates will invalidate the activation. I consider this a major bug in the activation scheme; a normal OS update should NEVER force you to reregister a program.
The good news was that Activation Support says they have procedures for dealing with this. If you update your OS or make some other kind of reasonable system change that invalidates your activation code, called Adobe Activation Support at their 24-hour toll-free number, explain your problem, and they should be able to resolve it.
At least that’s what I’m hoping. I will see what happens the next time my program deactivates itself. I’m deeply disturbed by this; it’s one more reason for me to detest Adobe’s anti-piracy strategy.
Meanwhile, I’m posting this information here so that if someone else runs into this problem they’ll know to call Adobe instead of panicking.
pax / Ctein
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