Activation Problems.

BW
Posted By
Brad_what
Nov 28, 2006
Views
315
Replies
6
Status
Closed
Photoshop says I’m am running a trial version, only until I activate. Well I’ve typed in my Activation code, but it says unable to connect, and the only other option is to call. Well no thanks. Why can I not connect?
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activate problems

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B
Bernie
Nov 28, 2006
Kind of hard to say wihtout any info on your system…

Why can you not call?
Y
YrbkMgr
Nov 29, 2006
Why can I not connect?

Make sure that it is explicitly allowed to connect through your firewall.
BW
Brad_what
Dec 5, 2006
Because calling usually becomes a frustration. Not being able to understand the other person, or waiting years just to get through.
DP
Daryl_Pritchard
Dec 6, 2006
Brad,

Although I’m no fan of activation, the process of activating by phone is automated and pretty painless unless there is a problem with the activation code itself. If there is, then you’re already a step ahead of the game over using an internet connection, since you’d be having to call for personal support anyway. If the automated process fails by phone, you will be transferred to customer support. Apart from that, if you can’t connect directly over the internet then the problem does sound like a firewall issue on your system, so I’d look there first…..well, assuming you have a firewall.

Regards,

Daryl
BW
Brad_what
Dec 6, 2006
The Firewall is off.
D
DaveM22
Jan 24, 2007
You may want to contact Adobe directly to assist you.

—

Dan Mode
–> Adobe Community Expert
*Flash Helps* http://www.smithmediafusion.com/blog/?cat=11 *THE online Radio* http://www.tornadostream.com
*Must Read* http://www.smithmediafusion.com/blog

wrote in message
The Firewall is off.

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