Photoshop closes when trying to open a file

HE
Posted By
Heather_E
Oct 18, 2003
Views
176
Replies
3
Status
Closed
I can open Photoshop (7.0) without any problems, then I go to File->Open and the Open window appears for about a second before it disappears and the whole program shuts. When I do a File->Open Recent, it’s works. Opening a brand new file is also fine. In ImageReady, I tried it – I opened just four files at once, then I went back to File->Open (to see) and I got an error message saying an error occurred so the operation could not be completed. When I try again, I click on the file and click open, I/R freezes. Could this be a memory issue? I am working on Windows XP Professional and have been told that my memory and/or motherboard might need to be updated. Could that have something to do with this?
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DM
dave_milbut
Oct 18, 2003
first reboot the system and try again. if that doesn’t clear it, reset the prefrences per the faq.
HE
Heather_E
Oct 18, 2003
Resetting the preferences worked. Thank you!
DM
dave_milbut
Oct 18, 2003
you’re welcome.

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