Bug in PS CS?

X
Posted By
XX
Mar 31, 2005
Views
540
Replies
13
Status
Closed
There is a bug in Photoshop which is frustrating to me and to others.

The bug consists basically of the inability to print large files to printers such as Epson 4000 Pro and Epson 1270.

The files affected are files larger than about 120 MB (6500 x 6500 pixels, 1 bytes for each of R,G.B). The bug shows up after one has set up to print through "Print with Preview…." in PS and after one clicks the "print" command in the preview window. At that point Photoshop CS (and so I hear all other PSs) crash with the following error message:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program c:\ProgramFiles\Adobe\PhotoshopCS\Photoshop.exe
abnormal program termination.

I have called Epson on several occasions. Some advisors were friendly, one was rude. They all claim it is Adobe’s problem, not theirs. On the Adobe Forum are reports confirming my story.

The complaint is old. How old I do not know. Adobe has not fixed it. I do not believe that calling Adobe and paying them for the consult is going to fix it.

Epson does not warn the prospective customer of possible difficulties in printing large files either.

There are however people who report that they can print large files. Others say use Corel Draw and forget PS.

My system is as follows. Win2k Sp4, Photoshop CS. Asus A7N8XX, Athlon XP 1.66 GHz CPU. 1.5 GB RAM, several 120 GB HDs, Epson 4000 Pro via USB 2 and Epson 1270 printer via parallel.

Does anybody have any comments?

Thank you
Melitta
Related Tags
bug

Master Retouching Hair

Learn how to rescue details, remove flyaways, add volume, and enhance the definition of hair in any photo. We break down every tool and technique in Photoshop to get picture-perfect hair, every time.

J
jjs
Apr 1, 2005
"XX" wrote in message
There is a bug in Photoshop which is frustrating to me and to others.

The bug consists basically of the inability to print large files to printers such as Epson 4000 Pro and Epson 1270.

[… snip informative stuff…]

It aint’ Photoshop. It is something about your OS.
CF
Craig Flory
Apr 1, 2005
I’m curious … a lot of my fellow professional photographers would not print anything that large in-house. That is around 24" x 24" . That is pretty big paper to be printing yourself.

Have your tried the more obvious route of writing to the Users Forum on adobe.com ? I solve a lot of problems in there with help from other users. I’m surprised also that you are using Win2000 instead of XP.

Craig
BH
Bill Hilton
Apr 1, 2005
The bug consists basically of the inability to print large files to printers such as Epson 4000 Pro and Epson 1270.

The files affected are files larger than about 120 MB (6500 x 6500 pixels

I’m not seeing this "bug", nor do most other people. I have printed many large files on my Epson 4000, typically 16×20" @ 360 ppi (or 5760 x 7200 pixels), these files are about 120 MB and some are over 500 MB in PSD format (more than 400% larger than you claim), and I’ve never had one fail to finish printing. I think the largest I’ve printed is 16×24" @ 360 ppi on roll paper …

I’ve also printed many PSD files 11×14" and 12×18" on the Epson 2200 and 1280 that are larger than 120 MB and have never had one of these fail to print either.

Possibly there’s a memory problem? Dunno, but this is not a generic Photoshop bug.

My system is as follows. Win2k Sp4, Photoshop CS. Asus A7N8XX, Athlon XP 1.66 GHz CPU. 1.5 GB RAM, several 120 GB HDs, Epson 4000 Pro via USB 2 and Epson 1270 printer via parallel.
Does anybody have any comments?

I’m using XP Home, 2.4 GHz Pentium 4 (Dell), 1.5 GB RAM, two 200 GB HD’s, USB 2 for the 2200, 1394 for the Epson 4000. Dunno what’s going on at your end, the only time I saw a similar problem with prints not finishing was 5-6 years ago when I had 2 MB of RAM in a Win NT machine with a 4 GB hard drive, printing 10×15" @ 360 ppi on an Epson 11×17" printer … dropping to 240 ppi let me finish the prints, which is why I’m guessing it’s memory related. You probably have enough RAM and HD space though (assuming you have enough free space on your HD’s for scratch).

At any rate, I don’t think this is a generic problem, at least not with XP and a large swap space. Maybe if you defrag and set up large swaps? Dunno …

Bill
R
Roy
Apr 1, 2005
Hi there.

I am not too sure if this is relevant for Win 2000, but in Win 98 there could be a problem when using more than 512Mb of Ram. The system could stop or freeze or even crash, depending upon configuration.

The Fix was to go into system.ini and in the cache section change the MaxFile cache figure to 70% of whatever Ram you actually had installed. This Fix was shown on the MS Windows 98 Forum, and was not really published anywhere else.

Since your problem seems to be Memory related, perhaps you might get some sort of answer from the MS Forums.

Roy G

"XX" wrote in message
There is a bug in Photoshop which is frustrating to me and to others.

The bug consists basically of the inability to print large files to printers such as Epson 4000 Pro and Epson 1270.

The files affected are files larger than about 120 MB (6500 x 6500 pixels, 1 bytes for each of R,G.B). The bug shows up after one has set up to print through "Print with Preview…." in PS and after one clicks the "print" command in the preview window. At that point Photoshop CS (and so I hear all other PSs) crash with the following error message:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program c:\ProgramFiles\Adobe\PhotoshopCS\Photoshop.exe
abnormal program termination.

I have called Epson on several occasions. Some advisors were friendly, one was rude. They all claim it is Adobe’s problem, not theirs. On the Adobe Forum are reports confirming my story.
The complaint is old. How old I do not know. Adobe has not fixed it. I do not believe that calling Adobe and paying them for the consult is going to fix it.

Epson does not warn the prospective customer of possible difficulties in printing large files either.

There are however people who report that they can print large files. Others
say use Corel Draw and forget PS.

My system is as follows. Win2k Sp4, Photoshop CS. Asus A7N8XX, Athlon XP 1.66 GHz CPU. 1.5 GB RAM, several 120 GB HDs, Epson 4000 Pro via USB 2 and Epson 1270 printer via parallel.

Does anybody have any comments?

Thank you
Melitta

BH
Bill Hilton
Apr 1, 2005
Craig Flory writes …

I’m curious … a lot of my fellow professional photographers would not print anything that large in-house. That is around 24" x 24" . That is pretty big paper to be printing yourself.

Lot of photographers I know are using the Epson Pro series printers and making prints this size or larger from Photoshop without incident. The 4000 prints 17×22" sheets (or longer with rolls), the 7600 prints 24" wide and the 9600 prints 44" wide. I know several people who scan large format film and print up to 40×60" with the 9600, for example.

Bill
X
XX
Apr 1, 2005
In reply to your remarks given below!

I am not printing photos. I am printing computer generated graphic arts and I am printing on 17 inch paper.
The results are best when using high resolution, that is, many pixels per inch.

I have looked at the Users Forum on adobe.com. There I found exactly the same complaint listed which I have
made with the explicit statement that Epson, the printer manufacturer knows about the problem and that Adobe
is supposed to fix it. They have not fixed it and Epson insists to me that it is Adobe’s problem and not theirs.

I can print these large files without problems using my old PS 4. The problem with that is, that with PS 4
I can’t use soft proofing, the reason why I purchased and use PS CS.

I am using Win2k and not XP because Win2k works very well for my Fortran compiler which I use to write
my graphics programs. PS CS is said by Adobe to work with Win2k.

"Craig Flory" wrote in message
I’m curious … a lot of my fellow professional photographers would not print anything that large in-house. That is around 24" x 24" . That is pretty big paper to be printing yourself.

Have your tried the more obvious route of writing to the Users Forum on adobe.com ? I solve a lot of problems in there with help from other users. I’m surprised also that you are using Win2000 instead of XP.

Craig

X
XX
Apr 1, 2005
Please see my reply to Craig Flory regarding this being a problem with my setup only.
It has been reported by others and Epson has received "complaints from the field that
there are problems with files larger than 100 MB".

My drives are all defragmented and in fact all, except the c drive have zero fragments.
The c drive has 5 fragmented files.

I have to Plug-Ins and Scratch Disks, one has 66 GB free space, the other 80 GB. There
are 1.2 GB of RAM for the Memory and Image Cache.

Thank you G.R.

"Bill Hilton" wrote in message
The bug consists basically of the inability to print large files to printers such as Epson 4000 Pro and Epson 1270.

The files affected are files larger than about 120 MB (6500 x 6500 pixels

I’m not seeing this "bug", nor do most other people. I have printed many large files on my Epson 4000, typically 16×20" @ 360 ppi (or 5760 x 7200 pixels), these files are about 120 MB and some are over 500 MB in PSD format (more than 400% larger than you claim), and I’ve never had one fail to finish printing. I think the largest I’ve printed is 16×24" @ 360 ppi on roll paper …

I’ve also printed many PSD files 11×14" and 12×18" on the Epson 2200 and 1280 that are larger than 120 MB and have never had one of these fail to print either.

Possibly there’s a memory problem? Dunno, but this is not a generic Photoshop bug.

My system is as follows. Win2k Sp4, Photoshop CS. Asus A7N8XX, Athlon XP 1.66 GHz CPU. 1.5 GB RAM, several 120 GB HDs, Epson 4000 Pro via USB 2 and Epson 1270 printer via parallel.
Does anybody have any comments?

I’m using XP Home, 2.4 GHz Pentium 4 (Dell), 1.5 GB RAM, two 200 GB HD’s, USB 2 for the 2200, 1394 for the Epson 4000. Dunno what’s going on at your end, the only time I saw a similar problem with prints not finishing was 5-6 years ago when I had 2 MB of RAM in a Win NT machine with a 4 GB hard drive, printing 10×15" @ 360 ppi on an Epson 11×17" printer … dropping to 240 ppi let me finish the prints, which is why I’m guessing it’s memory related. You probably have enough RAM and HD space though (assuming you have enough free space on your HD’s for scratch).

At any rate, I don’t think this is a generic problem, at least not with XP and a large swap space. Maybe if you defrag and set up large swaps? Dunno …

Bill
X
XX
Apr 1, 2005
Win 2k handles up to 2 GB of RAM and that is why I am using it. There is no problem printing from PS 4 with large files. The problem exists only for PS CS.

Thank you G.R..

"Roy" wrote in message
Hi there.

I am not too sure if this is relevant for Win 2000, but in Win 98 there could be a problem when using more than 512Mb of Ram. The system could
stop
or freeze or even crash, depending upon configuration.

The Fix was to go into system.ini and in the cache section change the MaxFile cache figure to 70% of whatever Ram you actually had installed.
This
Fix was shown on the MS Windows 98 Forum, and was not really published anywhere else.

Since your problem seems to be Memory related, perhaps you might get some sort of answer from the MS Forums.

Roy G

"XX" wrote in message
There is a bug in Photoshop which is frustrating to me and to others.

The bug consists basically of the inability to print large files to printers such as Epson 4000 Pro and Epson 1270.

The files affected are files larger than about 120 MB (6500 x 6500 pixels, 1 bytes for each of R,G.B). The bug shows up after one has set up to print through "Print with Preview…." in PS and after one clicks the "print" command in the preview window. At that point Photoshop CS (and so I hear all other PSs) crash with the following error message:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program c:\ProgramFiles\Adobe\PhotoshopCS\Photoshop.exe
abnormal program termination.

I have called Epson on several occasions. Some advisors were friendly, one was rude. They all claim it is Adobe’s problem, not theirs. On the Adobe Forum are reports confirming my story.
The complaint is old. How old I do not know. Adobe has not fixed it. I do not believe that calling Adobe and paying them for the consult is going to fix it.

Epson does not warn the prospective customer of possible difficulties in printing large files either.

There are however people who report that they can print large files. Others
say use Corel Draw and forget PS.

My system is as follows. Win2k Sp4, Photoshop CS. Asus A7N8XX, Athlon XP 1.66 GHz CPU. 1.5 GB RAM, several 120 GB HDs, Epson 4000 Pro
via
USB 2 and Epson 1270 printer via parallel.

Does anybody have any comments?

Thank you
Melitta

AM
Andrew Morton
Apr 1, 2005
I have looked at the Users Forum on adobe.com. There I found exactly the same complaint listed which I have
made with the explicit statement that Epson, the printer manufacturer knows about the problem and that Adobe
is supposed to fix it. They have not fixed it and Epson insists to me that it is Adobe’s problem and not theirs.

Link to relevant articles? Any statement of exactly what the problem is supposed to be with Photoshop CS?

I can print these large files without problems using my old PS 4.

Is that on the same computer?

Have you made sure you have the latest printer drivers installed (don’t rely on Windows Update for that)?

Andrew
X
XX
Apr 1, 2005
My answers will follow your questions.
Thank you for your interest
"Andrew Morton" wrote in message
I have looked at the Users Forum on adobe.com. There I found exactly the same complaint listed which I have
made with the explicit statement that Epson, the printer manufacturer knows about the problem and that Adobe
is supposed to fix it. They have not fixed it and Epson insists to me that it is Adobe’s problem and not theirs.

Link to relevant articles? Any statement of exactly what the problem is supposed to be with Photoshop CS?

The link to a number of letters to the Adobe Users Forum describing exactly the same problem is at

http://www.adobeforums.com/cgi-bin/webx?224@985.KTxqd89F7tZ. 2@2cd03689@.3bb6e90e

Now, I did describe exactly what leads to the crash of PS, so I will not repeat it here.

I can print these large files without problems using my old PS 4.

Is that on the same computer?

Yes it is on the very same PC!

Have you made sure you have the latest printer drivers installed (don’t rely on Windows Update for that)?

Yes that was done with the help of Epson support.

Andrew

—
T
Tacit
Apr 2, 2005
In article
wrote:

The bug consists basically of the inability to print large files to printers such as Epson 4000 Pro and Epson 1270.

The files affected are files larger than about 120 MB (6500 x 6500 pixels, 1 bytes for each of R,G.B). The bug shows up after one has set up to print through "Print with Preview…." in PS and after one clicks the "print" command in the preview window. At that point Photoshop CS (and so I hear all other PSs) crash with the following error message:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program c:\ProgramFiles\Adobe\PhotoshopCS\Photoshop.exe
abnormal program termination.

When you consider that:

1. This bug does not manifest when printing to any other make of printer

and

2. This bug does not manifest with all Epson printers, only some Epson printers,

one is left with the overwhelming impression that the fault lies in Epson’s printer drivers, not in Photoshop–regardless of what Epson tech support may have to say.

Wouldn’t be the first time; Epson is known for making good printers but crap drivers.

—
Art, photography, shareware, polyamory, literature, kink: all at http://www.xeromag.com/franklin.html
X
XX
Apr 2, 2005
Thank you for your remarks. In the meantime my inquiry posted at the Adobe Forum regarding this matter yielded the
following interesting reply:

I had the same problem with CS and an Epson 9600 printer. And got the same response from Epson.
I fixed it by resizing the image before printing – that is, not using the "resize to fit media" check box.
Use Image -> Image size and set the size you want in the Document size. Choose a dpi that is a sub-multiple of your printer resolution. For example, the 9600 prints at 1440 dpi, so I always use a resolution of 1440 / 720 / 360 / 180 etc.
I haven’t found anyting I can’t make an outstanding print of since I started using this method.
Hope that helps.

"tacit" wrote in message
In article
wrote:

The bug consists basically of the inability to print large files to printers such as Epson 4000 Pro and Epson 1270.

The files affected are files larger than about 120 MB (6500 x 6500 pixels, 1 bytes for each of R,G.B). The bug shows up after one has set up to print through "Print with Preview…." in PS and after one clicks the "print" command in the preview window. At that point Photoshop CS (and so I hear all other PSs) crash with the following error message:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program c:\ProgramFiles\Adobe\PhotoshopCS\Photoshop.exe
abnormal program termination.

When you consider that:

1. This bug does not manifest when printing to any other make of printer
and

2. This bug does not manifest with all Epson printers, only some Epson printers,

one is left with the overwhelming impression that the fault lies in Epson’s printer drivers, not in Photoshop–regardless of what Epson tech support may have to say.

Wouldn’t be the first time; Epson is known for making good printers but crap drivers.

—
Art, photography, shareware, polyamory, literature, kink: all at http://www.xeromag.com/franklin.html
BH
Bill Hilton
Apr 2, 2005
I fixed it by resizing the image before printing – that is, not using
the
"resize to fit media" check box.

Use Image -> Image size … I haven’t found anyting I can’t make an outstanding print of since I started using this method.

Ah, that’s good to know. I’ve always resized with Image Size myself prior to printing, which is probably why I wasn’t seeing any problems with large files with my 4000.

Master Retouching Hair

Learn how to rescue details, remove flyaways, add volume, and enhance the definition of hair in any photo. We break down every tool and technique in Photoshop to get picture-perfect hair, every time.

Related Discussion Topics

Nice and short text about related topics in discussion sections