creative suite 2 installation

Dennis Lubert wrote in
news:de5lfg$hds$:

If it didn’t roll in as expected then leave it, their OS is very probably corrupt, if your getting paid only for the install then why bother with anything else?

Tell them to sort the OS and come back later.

Im getting payed on a per-hour base for getting this thing to work (without
reinstalling the OS) but that was not the question, the question was what I
can do to get things right, since it is the installers setup.exe that crashes, so the bug is there and triggered by something else on the system.

"Dennis Lubert" wrote in message

Im getting payed on a per-hour base for getting this thing to work (without
reinstalling the OS) but that was not the question, the question was what I
can do to get things right, since it is the installers setup.exe that crashes, so the bug is there and triggered by something else on the system.

How do you know the installer itself is not corrupt? Anywho, call Adobe’s help line. Charge for the wait and response time.

Looks like theres nothing else one can do than reinstalling the OS… If thats in the sense of big software manufactors…. wow, then its crap…
greets

Dennis

Just a thought, but have you checked that there isn’t a different graphics card in the computer that doesn’t install properly? If there was an issue with the graphics driver, it could cause the installer to crash perhaps?
It doesn’t make sense if all the machines have similar architectures and are running the same OS that only one would have a problem unless there was a specific hardware difference – the video card is the first one which springs to my mind.

I have re-installed the video driver of the nvidia card (its the same as in some other computer) but it didnt help. That does not wonder me since, seriously, why should a setup crash because of a graphic card driver… if one of the programs would crash, ok, but not the setup. Loading the crash into a debugger it looks like it has read in some configuration files and options and is now evaluating this. What I suspect is that a dll is loaded that is only on this system (or only in this version on this system)… I will now search for some tool that can compare the .dll-hell set on a certain computer…

*investigation-update*

I have looked around a bit with some sysinternal tools, and found in the setup log the following:

Executing expression: CheckForVCPorts
Now Executing Expression IsPortinUse

Right after that there no action for ~9 seconds, and then there is the crash. So it looks like the setup stuff tries to check for some VCPorts and fails, whatever that is. Anyon has an idea ? Or an Idea where it fails ?

How do you know the installer itself is not corrupt? Anywho, call Adobe’s help line. Charge for the wait and response time.

What do you mean by "corrupt" ? Of course it has a bug, otherwise it wont crash.

But on all the other systems it works fine. I indeed have called Adobes help line, and they told me that they generally don’t support AMD hardware in their support and that its almost sure that my hardware is defect and that I should get a P4 and try it on this.

So what I did is taking a similar system, exchanging harddisks, and trying there (after 3 windows restarts because of all the new hardware found *sigh*), and guess what happens ? *crash*

Looks like theres nothing else one can do than reinstalling the OS… If thats in the sense of big software manufactors…. wow, then its crap…

PS: If anyone of Adobe reads this, you should add it to you knowledge base, best is replace the "installer does not run on amd" with "installer does not run with active nova-tv"