Elements 2.0 won’t install

RE
Posted By
Richard Evans
Jun 3, 2004
Views
248
Replies
6
Status
Closed
I got a copy of this with a new Epson 2400 scanner. I installed it on my desktop machine with no problem, but I can’t install it on my laptop. They are both running Windows XP.

I get to the installation screen and click either "Installation" or "Elements 2,0", either of which should start the install. The cursor sits for a few seconds with the hourglass displayed, then the window just closes and nothing happens.

Dick Evans
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E
edjh
Jun 3, 2004
Richard Evans wrote:
I got a copy of this with a new Epson 2400 scanner. I installed it on my desktop machine with no problem, but I can’t install it on my laptop. They are both running Windows XP.

I get to the installation screen and click either "Installation" or "Elements 2,0", either of which should start the install. The cursor sits for a few seconds with the hourglass displayed, then the window just closes and nothing happens.

Dick Evans

Just a guess; do you have an antivirus program running? Try disabling it before installing.

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RE
Richard Evans
Jun 3, 2004
edjh wrote:

Just a guess; do you have an antivirus program running? Try disabling it before installing.

On the desktop machine, which installed successfully, there was no virus software, yet Elements warned me about turning it off before it proceeded to the install.

On the laptop, I’m running Norton. Element gave me no warning, so I didn’t think about it. After your suggestion, I disabled Norton, but Element still won’t go.

I don’t see any way to shut Norton off completely. I tried closing it from the task list and it wouldn’t close.

Dick
JW
JP White
Jun 4, 2004
Richard Evans wrote:

I don’t see any way to shut Norton off completely. I tried closing it from the task list and it wouldn’t close.

To prevent it interfering you need to disable auto-protect in Norton. Right click the Norton AV icon in the system tray. Select disable auto-protect.

JP
RE
Richard Evans
Jun 4, 2004
JP White wrote:

Richard Evans wrote:

I don’t see any way to shut Norton off completely. I tried closing it from the task list and it wouldn’t close.

To prevent it interfering you need to disable auto-protect in Norton. Right click the Norton AV icon in the system tray. Select disable auto-protect.

That’s what I did. It didn’t make any difference.

Dick
MR
Mike Russell
Jun 4, 2004
Check the CD visually for any scratches or smears. Look in the Event log for any errors. Run disk check on the CD to see if it has any problems. —

Mike Russell
www.curvemeister.com
www.geigy.2y.net
RE
Richard Evans
Jun 4, 2004
Richard Evans wrote:

To prevent it interfering you need to disable auto-protect in Norton. Right click the Norton AV icon in the system tray. Select disable auto-protect.

That’s what I did. It didn’t make any difference.

Well, this is odd. After numerous failed attempts, with Norton disabled, I rebooted, disabled Norton again, and the installation ran fine. I’m guessing that the first time the installation failed, before I had disabled Norton, something got screwed up and stayed screwed up until I rebooted.

Dick

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