9.01 version running much worse.

NW
Posted By
Neil Wilkes
Jul 28, 2006
Views
455
Replies
15
Status
Closed
Sinxce the 9.01 update, we have noticed that about 1 in every 4 launches Photoshop fails to load up. It gets as far as the Global Text Tool, and stops responding completely.
Trashing the prefs file brings it back to normal again.

Oh – the keyboard shortcut for this doesn’t work either. Ctrl/Alt/Shift when launching?
Doesn’t do anything at all here.

Don’t know what the problems are, but CS was less stable than 7.01, and CS2 is even wobblier.
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C
chrisjbirchall
Jul 28, 2006
Neil. Are you asking a question, or just sounding off.

If the former, please define your question and give more info: LenHewitt, "How To Get Help Quickly" #, 4 Mar 2004 8:27 am </cgi-bin/webx?50>

Or if it’s the latter: <shrug>
NW
Neil Wilkes
Jul 28, 2006
It was meant to be a question – but it’s been a long, long trying day & probably didn’t come out how it was meant to.

I’m going to post specific details as per the link provided. Appreciate the info, the link & the tolerance after a day where nothing went right – most of it my fault admitedly, but PS haing hissyfits was not needed. Aargh – I’m doing it again.
Oops…..

Anyway.

For some odd reason, about once in every 4 launches, CS 9.01 is refusing to start and sits there hanging when it gets to the "Initializing Global Text" part of the process.
No idea why, but the only cure is to use the 3-fingered salute & invoke task manager to kill it off. A not-so-helpful message appears from Microsoft asking me to report the problem.
Trashing prefs restores functionality, immediately followed by a message saying the stored colour profile is no good (It is fine).
Why is this happening? Any ideas?

The bit about the CTRL/ALT/DEL not working is because there are lots of advice to do this as a short-cut to wading through the application settings in C:/Documents & Settings/(username)/Application Details/Adobe/Photoshop/CS2/settings and deleting the prefs file.
It’s supposed to do this with the shortcut, but it just doesn’t work.

CS was like this, but CS2 has really got a lot worse stability-wise, and I cannot work out why this should be. Is there something known here, or is it something we are doing wrong? Seems that PS 7.01 was the stablest version, and the CS versions are getting less reliable to me.
Sysyem details
Dual Intel Xeon 3.2GHz, 800FSB
4Gb DDR-RAM
ASUS PCCH Mobo
720W Hyper PSU
XP Pro SP2 on C
Media on D
RAID array for video files.
M
mwgreen
Jul 28, 2006
I’ve experienced this as well. PS hung twice yesterday on "Reading Global Text Resources"

I’m running version PS CS2 ver. 9.0.1
Windows XP SP2
2 GB RAM
18 GB Free space on C drive
74 GB Free space on G drive (where PS is installed)
ATI Sapphire Radeon X700 Pro: Driver version 8.191.0.0
No print problem
No error message
application just hung at the point mentioned above while loading up.

Message in Event Viewer: Category (101) Event ID 1002 Hanging application Photoshop.exe, version 9.0.1.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Fault bucket 280053089.

I’ve not discarded the preferences file yet and the issue has not re-occurred today.

Martye

"Neil Wilkes" wrote in message
Sinxce the 9.01 update, we have noticed that about 1 in every 4 launches Photoshop fails to load up. It gets as far as the Global Text Tool, and stops responding completely.
Trashing the prefs file brings it back to normal again.

Oh – the keyboard shortcut for this doesn’t work either. Ctrl/Alt/Shift when launching?
Doesn’t do anything at all here.

Don’t know what the problems are, but CS was less stable than 7.01, and CS2 is even wobblier.
BL
Bob Levine
Jul 28, 2006
This is discussed specifically in the FAQs. Please check that out and see if it helps.

Bob
L
LenHewitt
Jul 28, 2006
Neil,

the CTRL/ALT/DEL not working <<

You have to be *really* quick about getting those keys pressed – especially on a reasonably fast machine
DM
dave_milbut
Jul 29, 2006
You have to be *really* quick about getting those keys pressed –

and you also have to get the right keys… it’s crtl-alt-SHIFT, not DEL. 🙂
NW
Neil Wilkes
Jul 29, 2006
and you also have to get the right keys… it’s crtl-alt-SHIFT, not DEL.

Oops. That is what I have been using, and what I wrote in the original, flustered post. Got it wrong in the confirmation though, as CTRL/ALT/DEL is the 3 fingered salute invoking Task Manager to kill the process when it all stops responding.
I see in the FAQ that deleting the new doc sizes.psp file will fix this. One more question please – what causes the problem, and will it recur again?
L
LenHewitt
Jul 29, 2006
Neil,

what causes the problem, and will it recur again?<<

Editing the New Doc Sizes file in a text editor is one culprit. Closing down the machine before closing Photoshop is another.

No guarantees that it won’t happen again…
NW
Neil Wilkes
Jul 29, 2006
Appreciate the frank answer Len. I Think 😉
Never shut down system before closing any open applications, so that’s not it. Never edited a doc sizes file in a text editor either – I wouldn’t know how to much less why I would want to. (I’m a sound engineer, not a Graphic designer, and my understanding of this stuff is limited to put it politely)
I’ve also found that trashing the prefs file also works as a "solution".

What I’d really like to know is what causes the problem, how I can prevent it recurring, and why it seems to have been getting progressively worse recently – it does it a lot more since the 9.01 update, and CS2 is worse than CS1 was.
There has to be a logical explanation, doesn’t there?
BL
Bob Levine
Jul 29, 2006
There has to be a logical explanation, doesn’t there?

No. <g>

Bob
DM
dave_milbut
Jul 29, 2006
There has to be a logical explanation, doesn’t there?

indeed. gremlins. 🙂
L
LenHewitt
Jul 29, 2006
Neil,

What I’d really like to know is what causes the problem, how I can
prevent it recurring, and why it seems to have been getting progressively worse recently<<

I’d like to be able to tell you – but sad to say I don’t know the answer to those questions.

Photoshop writes to it’s prefs file when the application is closed. Amongst other things, it records your recent files list. This is why closing down the machine before closing Photoshop can cause a problem with the file not getting closed properly.

If it keeps happening, I would run a scansisk on your drive.

You can of course take a copy of your prefs file and if you do get a problem, copy that backup back to the \Adobe Photoshop CS2 Settings folder. You’re recent files will be out of date, but your other settings will be retained.
NW
Neil Wilkes
Jul 29, 2006
Thanks Len.
Those gremlins have a lot to answer for!
M
mgr33n
Aug 24, 2006
I’m running CS2 on Windows XP.

I often use the keyboard shortcut "Ctrl+Alt+Shift+~" to select the highlight areas, a really useful feature.

Now, after launching Photoshop, this key combination works once but refuses to work a second time which is extremely annoying. I’ve only noticed the problem since updating to 9.0.1.

Any thoughts please?
C
chrisjbirchall
Aug 24, 2006
Any thoughts please?

9.0.2

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