"Problem with Trial – problem loading trial period for Adobe Photoshop CS3"

DB
Posted By
david_b
May 20, 2007
Views
1269
Replies
29
Status
Closed
Hello,

I installed Photoshop CS3 Trial and whenever I run it and choose to begin my trial period I get the following error message:
"Problem with Trial – problem loading trial period for Adobe Photoshop CS3". I tried uninstalling and reinstalling, and even ran the Adobe CS3Clean Script but nothing seems to help.
I should note I never installed any earlier version of Photoshop on my system (I use a fresh copy of Windows XP with only a few programs installed).

Any suggestions will be appreciated.

Thanks,
David

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C
chrisjbirchall
May 20, 2007
You obvously had the Beta installed prior to this.

You could read all the "CS3 Installation Problems" thread. Or you could do what I did: New Hard Drive (250 GB for £49) Reinstalled OS and PS from scratch, then put old HD into service and a back-up drive.

You’d be (pleasently) surprised how much smoother everything runs after a fresh install.

Chris.
DB
david_b
May 20, 2007
Hi Chris,

I did not have the beta (or any other version of PS installed prior to CS3 installation). I just formatted my drive a couple of days ago, installed a fresh copy of Windows XP and only a few programs (including Adobe Acrobat). I see no reason why another format will yield a different result.

Thanks,
David
JJ
John_Joslin
May 20, 2007
There were reports of some problems with Acrobat.
C
chrisjbirchall
May 21, 2007
If you had the trial installed before reformatting, the likelyhood is that the boot sector will still contain whatever information Adobe writes to it to time-limit the trial version.
DB
david_b
May 21, 2007
Before the format I had PS CS2 installed.
What do you mean about the boot record? Does it mean that even formatting wouldn’t help?

Thanks
C
chrisjbirchall
May 21, 2007
So I believe. However, this doesn’t appear to be the case here, as you didn’t have the CS3 trial or Beta installed previously.
C
chrisjbirchall
May 21, 2007
As John has pointed out, Acrobat might be causing issues. Would it be worth uninstalling that before reinstalling CS3?

Unfortunately once a trial period gets cancelled (by whatever means) it is pretty well impossible to get it reinstalled on the same HD. As I said in post #1, I fitted a brand new HD rather than go through all this palarva.

In my case, the old one was not wasted as I archive all my customer files on hard drives now. It’s not that much dearer than using DVDs – and much quicker!
DB
david_b
May 21, 2007

1. I uninstalled both Acrobat and PS, ran the Adobe cleaning tool, restarted, reinstalled only PS… and the same problem persists.
2. I tried to install the trial on another XP-running PC, which has no Adobe software installed and… the same problem happened.
3. How is it possible that formatting won’t help? I don’t get it. I’d very much appreciate any reference/explanations regarding this issue, although it seem unrelated to my problem.

Thanks
MD
Michael_D_Sullivan
May 22, 2007
Both the trial and the paid versions record some information in various locations, including the disk’s boot sector. Just reformatting the disk n the normal manner won’t affect the data in the boot sector. You need to do a "low level" reformat of the entire physical drive to wipe this. Windows doesn’t provide a tool to do this; you will need to get a specialized utility from the drive manufacturer or a third party.
DB
david_b
May 22, 2007
Thanks Michael, I think I’ll try that sometime soon.

I must say that writing such data on the user’s HD seems to me like a very intrusive step of Adobe.
DM
Don_McCahill
May 22, 2007
I must say that writing such data on the user’s HD seems to me like a very intrusive step of Adobe.

How so? Putting a few bytes in there shouldn’t cause any problems, and the only thing it would affect is the ability of someone to steal the program by continually reusing the demo. I think the tradeoff for the right to pre-test a software package that now can cost up to $2500 is worth it.
DB
david_b
May 22, 2007
So.

I, for instance, never installed any beta product of Adobe. I only used a legal copy of PS CS2, and now I have to go through a lot of trouble just in order to tryout their new release. Buy a new HD?! Do a "low-level" format?! Come on, I only wanted to test drive the new version!

You know what, I think I’ll just give up and reinstall my old good CS2. Guess the changes in CS3 won’t worth the upgrade cost anyway.
DM
Don_McCahill
May 22, 2007
I, for instance, never installed any beta product of Adobe

Sorry, I missed that. I don’t think that low level stuff is put on your hard drive on non-beta or trial software.
C
chrisjbirchall
May 22, 2007
Guess the changes in CS3 won’t worth the upgrade cost anyway.

Hey man. Don’t cut off your nose to spite your face! CS3 is, in my humble opinion, the best ever upgrade.

Stick with it. There will probably be a very simple reason for your dilema.
AP
Arild_Pedersen
Jun 1, 2007
Well I had this problem with Dreamweaver CS3 on my new laptop with Vista BE. I installed the trial, had som some problems with the pc, reinstalled the os, and now when I try to install and load DW CS3 again, I get the same message. I’ve had this laptop for 10 days… trial period is 30..?? Doesn’t seem fair. I’ll probably stick with InterDev…
I
ID._Awe
Jun 1, 2007
Re: "You need to do a "low level" reformat of the entire physical drive to wipe this. Windows doesn’t provide a tool to do this;"

This not true, if you install a fresh copy of Windows you do have an option for a low level format before installation.
DB
david_b
Jun 1, 2007
RE: "This not true, if you install a fresh copy of Windows you do have an option for a low level format before installation."

Windows XP installation lets you choose between a "Format (quick)" and "Format". AFAIK, neither of them does a real "low level" format.
OH
ollie_hatton
Jun 1, 2007
had the trial of photoshop on and the trial has run out my friend has given me a disk with adobe photoshop on and i cant do it beacause of the regestry code the photoshop puts in after the trial has ended to tell my pc that i cant have photoshop on my computer again :(:( now i have herd that you can remove the codes but it is quite hard well iam willing for this challenge and if anyone could help me i would reall welcome your help or if anybody has got the link to a tutorial to tell me hoe to do it i would aprecitae that to thank you all very much and post bak soon please
L
LenHewitt
Jun 1, 2007
Ollie,

my friend has given me a disk with adobe photoshop on<<

Meaning that you have come to an Adobe owned web forum admitting that you are trying to run a Pirate copy of Photoshop – not very bright of you at all. I should hand that CD back to your friend and be grateful it didn’t install before Adobe come knocking on your door.

Additionally, you will not get assistance on this forum for Pirated software, and probably will get a lot of flac.
OH
ollie_hatton
Jun 1, 2007
no i am not trying to run a pirate copy of adobe that disk is a disk from adobe itsef haha
BL
Bob Levine
Jun 1, 2007
That doesn’t make it legal.

You obviously have no understanding about how software licensing works or you simply don’t care. Suffice it to say, you are only legally allowed to use the software on your own computer.

You can’t "lend" or "give" the disk to someone else to use.

In short, if you want to use Photoshop, you’ll need to buy your own license. You’ll get no help here trying to use it for free.

Bob
DM
dave_milbut
Jun 1, 2007
and if you’ve already used the demo free for 30 days, you’re not entitled to another free 30 day, over and over.
I
ID._Awe
Jun 2, 2007
Quick doesn’t, Format maybe.

If you delete all the partitions first, then re-format, it will have to do a low-level format including a new boot sector.
RS
Randall_Steen
Jul 7, 2007
Please Help. I have talked to several engineers at adobe to simply install CS3 WP. They can’t work out the problems. I copy the disk over to dmg. I tried one at a time. I even went to the Apple store and had them reformat my scratch drive and booted from it. Not even that worked. I really want this program, but it has been almost a month since I got it and I will have to return it. Something is very wrong if this program can’t even get off the ground.
TH
Trez_Hane
Jul 7, 2007
And to make matters worse for you, the thread you’ve jumped on is in the Windows forum. You need to go back a few stops to the
adobe.photoshop.macintosh forum
NK
Neil_K
Jul 7, 2007
I’m afraid to even start this process but I have a similar issue with the trial version. I have a brand new laptop running Vista Ultimate and went about installing Adobe Photoshop trial version and I get the same message David did. So what do I do? Please don’t tell me I have to re-format a brand new drive. I’m going to purchase the web premium CS3 but I am really concerned that it will not run with Vista Ultimate.

Thanks in advance
K
Kellyboy
Aug 17, 2007
can anyone answer me ?
AK
Ashish_Kasturia
Mar 14, 2008
Cant even get the trial version to start. It gives me teh "Problem with Trial" error. Screw this.
N
nathanmoore
Mar 15, 2008
not sure if I’m in the right area for an answer but I installed a trial version of photoshop CS3 but when I went to install it error 1327 invalid drive E:/ keeps coming up.. any suggestions would be much appreciated.. thanks

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