CS3 often pauses and/or goes ‘not responding’ when opening an image

JE
Posted By
Jim_Elder
Dec 20, 2007
Views
423
Replies
9
Status
Closed
My CS3 Extended often pauses and even becomes marked as "Not Responding" by Vista during the opening of an image file. The CS3 windows goes white, and then after a while (eg., 20 seconds) it paints with the open image but with the toolbars white (not repainted). During the ‘not responding’, I think there is internet activity initiated by CS3.

Perhaps CS3 is locking up while waiting for an internet activity to finish (hence the problem only occurs when the correspondent is slow).

Just now I was running a File->Scripts->Image Processor command, batch-processing a few dozen images, during which CS3 was apparently checking the internet as each image was opened. During this particular run, whatever was at the other end did not always respond promptly, slowing down the batch run, even to the point of getting ‘Not Responding’ a few times.

Does anyone know what could be causing this? Is CS3 talking to the internet as part of opening an image? If so, why? Could it be checking watermarks or licensing? Can I stop it from doing that (because I’m concluding whatever is at the other end doesn’t have the capacity to make its response quick enough to be unobtrusive — it’s interfering with my work and isn’t benefiting me).

Initially I thought it might be CS3 checking validation, but since I now see it happening within a batch cycle, I believe the problem/delay is associated with file opening, not application opening.

The same delay can occur when an image is dragged into an already-open CS3 window. I conclude the delay is related to opening.

Of course I’d like CS3 image opening to be very fast. On Vista, CS3 itself opens wonderfully within seconds, and it’s annoying to be waiting more seconds just for image opening, especially when it goes ‘not responding’.

Any ideas or suggestions?

I’m running PS CS3 Extended 10.0.1 on Vista Home Premium, all up to date, all fairly standard, on a new machine.

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JJ
John_Joslin
Dec 20, 2007
Do you have a network printer as default?

This can slow things down. Try installing Adobe’s Generic postscript printer as default and see what happens.
B
babaloo
Dec 21, 2007
Unfortunately slow disc access is the major problem with Vista and is probably a big part of your issue.
However even under XP CS3 can slow down or seem to have locked up, and be reported as non-responding by task manager, when opening the program, opening a file or saving a file. Usually there is a conflict with some other running program or process and memory access.
As you have noticed if you wait long enough CS3 usually comes round. General measures, particulary important for Vista which is utterly choked with bloatware background processes to begin with, involve paring down background programs and procesess and see if this improves function. Run nothing other CS3 (including virus and firewall, turn off unneeded processes like anything related to Itunes or Adobe reader) and see if performance improves.
You can also try installing the beta Vista SP1 to see if this actually improves disc performance as promised.
Also make sure all your drivers are up to date.
JE
Jim_Elder
Dec 21, 2007
Wow, I would have taken a long time to think of that as a factor!

Yes, I have a (generally offline) network printer as default.

My ‘Printers’ window lists ‘Adobe PDF’ as a printer option so I set it to default, assuming that might accomplish what you suggest. So far, so good — no ‘not responding’ events and my tests this morning run repeatably and without delays. I’m tempted to cheer but I better wait for more data — I’ll report later.

Thank you very much for the suggestion!
JJ
John_Joslin
Dec 21, 2007
🙂
JE
Jim_Elder
Jan 5, 2008
It’s been about two weeks of usage with no problems.

John, thanks for the tip!
JJ
John_Joslin
Jan 5, 2008
Glad it’s fixed it.

(No comment on the quality of this release of PS!)
P
Peter
Jan 6, 2008
wrote in message
Glad it’s fixed it.

Thanks for the tip. I had the same issue on my laptop, which HAD a network printer as the default.


Peter
Must remember to switch printers.
JD
Jus_Dreamin
Jan 6, 2008
Also being fustratd with this poor Photoshop performance… and it being solved by fooling around with defaullt printers and other stupid things like logging onto YouTube.. I have to ask…..

What is Adobe doing about this? Are they aware of the problem? If not, how does one (or many) bring it to thier attention. I’m sure setting up a "case’ wouldn’t do any good.
DM
dave_milbut
Jan 6, 2008
What is Adobe doing about this?

they’re planning on leaving performance enhancements alone, completely changing the interface and raising the price for cs4.

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