Error when re-installing Photoshop 7.0 – Please help

D
Posted By
daweb
Sep 12, 2003
Views
627
Replies
7
Status
Closed
Hello,

I hope someone can help me because I feel pretty clueless at this point.

I was experiencing some problems with Photoshop 7.0 locking up while I was attempting to save or open a file. This has been happening over the last week. So I thought maybe I should uninstall the software and then re-install it. Unfortunately, when re-installing it gets hung up at the point where it says that it’s 86% complete and is "creating registry entries". It will sit there forever until I Ctrl-Alt-Delete out of it. I’ve tried to unistall and re-install several times now with the same result.

Does anyone have any suggestions that I can try?

Thanks in advance for your help,

Debbie
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V
viol8ion
Sep 12, 2003
Hi Debbie,

First I would delete all temp files and do a scan disk and a defrag on your HD.

Then copy the entire CD to a temp directory, and attempt to install from there. Let us know how that works.

Carl
D
daweb
Sep 12, 2003
Thanks Carl for the suggestion. I will try it and let you know.

Thanks again!

Debbie
D
daweb
Sep 12, 2003
Carl,

It seems like it’s going from bad to worse. Now it won’t let me uninstall Photoshop to do the re-install. Is this a problem as far as doing the re-install over existing files?

Also, when the install is going, I get a Disk Write error to the hard drive. Then I get a "ComponentMoveData" Error on the App_ImageReady component.

What now, any suggestions?

Thanks,

Debbie
V
viol8ion
Sep 12, 2003
Debbie,

I am assuming you did the defrag and all that. Are you by any chance running Norton AV? If so, disable that and any screen savers during the install. Or, reboot into Safe Mode and install from there.

Carl
D
daweb
Sep 12, 2003
Yes,

Actually Carl, after I posted that message I realized I forgot to run the defrag. So I did that, and I got a message that there were errors that needed to be repaired before running the defrag. I stopped the scan disk after a while because it tends to run forever. There are like 2 million files at least that it reads through. So it will be running all night. This is potentially another issue in itself. I’m not sure how it suddenly jumped up to so many files.

But yes, I am using Norton AV. Previously, like last night I had no problem uninstalling Photoshop, but today the last time I tried it wouldn’t let me.

Oh, geeshhhhhhh!

Thanks,

Debbie
V
viol8ion
Sep 12, 2003
Debbie…

Definately run scan disk immediately! And you might want to consider making backups of any critical files. Your hard drive might be getting ready to crash if defrag is finding errors.

—
Carl B. Johnson
~~~~~~~~~~~~~~~~~~~~~
Respectibility in art is appalling.
www.wuli.com
Y
YrbkMgr
Sep 12, 2003
Do not take Carl’s advice lightly Deb.

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