URGENT! .PSD Error message says not compatible!

M
Posted By
MisterE
Nov 9, 2006
Views
259
Replies
3
Status
Closed
Earlier today I saved a .PSD file to our server and need to access it again. Unfortunately, the file now gives an error message saying, "Could not complete your request because the file is not compatible with this version of Photoshop."

The file was saved using CS2 9.0. I have tried opening it in 9.0 and 9.0.2 to no avail. I have no idea what is causing this and it is imperative that I open this ASAP as I have deadlines to meet.

Please help in any way possible.

Thank you.
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B
Buko
Nov 9, 2006
I’d be willing to guess saving over the network had something to do with this.

I hope you have a backup.
B
Bernie
Nov 9, 2006
Possible ways to open it:

In ImageReady

With Graphic Converter or another software that reads PSDs

And while it’s too late for now, here’s a bit of advice:

Never ever save over a network. You are much better off saving locally and copying to your server.
R
Ram
Nov 10, 2006
This is the boilerplate text I use in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else’s network remotely, and that’s why it’s not supported by Adobe):

If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.

See:

<http://www.adobe.com/support/techdocs/322391.html>

Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.

Of course, the fact that Adobe does not support working across a network does not necessarily mean it won’t work. It should.

Adobe’s position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it’s probably the network’s fault, and Adobe has no way of troubleshooting your network.

If you can’t work locally, you are on your own, and if something happens, you’re on your own. If you must work from a server, make sure your network administrator is a competent professional.

When problems arise, a lot of valuable work can be lost.

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