installation/launch trouble

TP
Posted By
tovia_paris
Apr 26, 2004
Views
90
Replies
1
Status
Closed
just bought photoshop elements 2.0, and installed it, but i am unable to launch the program. everything seems to be loading, i get the background and toolbars, but then i immediately get an program error message "photoshop elemen.exe has generated errors and wil be closed by windows. You need to restart.." the read me said to try shift-ctrl-alt and hit yes to rebuild preferences.
when i did that, it asked me if i "want to delete the adobe photoshop elements settings file". i said yes. but still cannot launch the program.

can anyone advise?

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Beth_Haney
Apr 26, 2004
Did you have any antivirus software running when you did the installation? If so, remove Elements, including a Search for straggling files/folders, then disable your antivirus software and reinstall Elements. See if that helps.

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