On starting my elements application I keep getting an alert message regarding adobe online error. A further message says "file could not be downloaded" C:\Program files\Common files\Ad…b\AWEXFiles.txt The file being downloadedcould not be written to disk because it could not be created at the specified download locationn. 21:40 I do not know what this means or what to do about it. I want to stop getting this message every time I open Elements.
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I am unable to start up Photoshop. When I first open the application I see a pop up that has a header, "Updating Adobe Online Components from Adobe.com" and then the window does nothing. I tried everything from restarting to reinstalling but the application will just not start. I need some help.
Thank you for the advice. However, I am unable to startup both my Photoshop or Illustrator applications. They are both freezing at the time of startup. Is there any other recommendation you can give me to go around this problem. I tried to quit my internet and then launch the programs but this does not work either? I am at a loss.
Michelle, you don’t say what operating system you’re using, but I found an older thread where someone running Elements on a Mac was having the same thing happen. He posted the fix, and I think doing the same thing would work for your PS and Illustrator apps, but if you’re on a Win machine you’ll have to do some searching for the right folder. Here’s the path on a Mac:
"I tried the Cmd+Option+Shift method to delete the Settings, and the next time I launched it froze again in the same way. However, I was able to get through to customer support and they had me delete the /Library/Application Support/Adobe/Web folder, which worked."
So, it appears that you’re looking for a folder that handles preferences for the Web component of the two programs. Maybe a Windows user will come along and give you a "translation". I can’t!
I actually just sovled the problem. I am working on a Mac OS X 10.3.5. My problem was that I was not disconnecting from the internet properly. I am working on a network so I had to go under System Preferences to my Network to manually disconnect the internet connection. Once I did this I was able to open up both Photoshop and Illustrator and I set my preferences so that it will not try to update itself in the future. Thanks to all for the help!
Glad you solved it. Actually, I was suggesting the brute force approach: pull the plug of the Internet cable from the machine. It never occurred to me you were going to try it through the software. 😀
Learn how to optimize Photoshop for maximum speed, troubleshoot common issues, and keep your projects organized so that you can work faster than ever before!
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