can’t load photoshop CS

SP
Posted By
s_pittard
Aug 23, 2004
Views
270
Replies
3
Status
Closed
I just bought photoshop CS. When I try to load it the "accept" button for the license agreement is there but does not work. It is as though it is not there. I have windows XP.
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B
BobLevine
Aug 23, 2004
Is your screen resolution at least 1024×768?

Bob
KE
Karl_Erickson
Sep 1, 2004
I have the same problem. The Accept and Cancel buttons on the Liscence agreement appear withing the text scrolling area, not the "normal" position on the dialog. If you scrool the text to read the agreement, they disappear. The mouse does not recognize the buttons, only the text of the liscence agreement. Also the X to close the Liscence does not respond.

Screen resolution: 1600×1050.
Windows XP (NOT Sp2)

How can I request technical support for a product I am unable to install? =)
KE
Karl_Erickson
Sep 1, 2004
This has been posted (long) before. Reset your system fonts to Normal (96dpi) and try again.

Reference:
Daryl Pritchard "Photoshop CS will not install if monitor uses large fonts" 10/29/03 3:37pm </cgi-bin/webx?13/0>

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