Filters in CS3 do not always work

CH
Posted By
Carl_Harsch
May 6, 2007
Views
1096
Replies
22
Status
Closed
Issue: Gaussian blur and other blur filters and sometimes other filters do not always work properly. No adjustment box is presented and no action seems to occur. Other times, they work. I have detected no pattern, nor rhyme or reason, for this behavior.

System data: Windows XP SP2, dual processor with 2704 MB free memory, normal Photoshop installation, Beta was not previously installed. I have removed and reinstalled the program and still see the same results.

Any assistance greatly appreciated!

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CH
Carl_Harsch
May 6, 2007
Further information on behavior. When I attempt to use the blur filters, nothing occurs, there is not an indication that an action was taken (i.e. no undo available, no fade filter available, and no last filter available)
CH
Carl_Harsch
May 6, 2007
Further testing reveals that if I go down the list of filters, starting at the top and working my way downwards on the default list, the first filter that appears to work at all is the Distort-Polar Coordinate filter and all filters after than seem to work fine.

I will try disabling all 3rd party filters to see if this changes anything at all.
DM
dave_milbut
May 6, 2007
I’m not sure it’s just the filters. seems to be some funkiness in the menu system in general. i can’t pinpoint it, but sometimes, i click on a menu (any menu, window, filter, selection, etc) and everything in it is grayed out. i’m like "wtf?!!". then click on the menu again and everything is back to normal and enabled from then on.

cs3 ee on win xp sp2. classic desktop.
GB
Gallery_B
May 6, 2007
Speaking of funkiness in the menu system in general – I can confirm that with my own CS3 experiences. I have noted difficulties similar to yours with the filters but there seems to be another, equally irritating "funkiness" in the menu system concerning the workspace menu.

Every time I try to change my workspace – whether one of my own newly saved [in CS3] OR one of the ones which came with CS3 such as "Image Analysis", etc., my CS3 (CS3 Extended, Windoze XP Pro, upgrade to my old CS2, FYI) freezes up and I have to force CS3 to close with task manager or wait until I get the error box and it closes itself.

In a moment of frustration with the whole matter – it is NO small inconvenience and disruption in workflow to have to manually move palettes around to get a specific workspace set up – I decided to completely reinstall PS CS3, hoping there might be a corrupted file or driver somewhere.

Nope, even after waiting forever for the reinstall/repair, the "funky", sporadic filter problems still exist and my CS3 freezes up anytime I try to open a new workspace (even if I try to switch to CS3’s DEFAULT workspace).

I’m already running my old CS2 Bridge with my CS3 Photoshop because CS3 Bridge is so bug-filled it locks up and is virtually useless. Now, I have to MANUALLY set up my workspaces every, single time I need to switch around to meet my specific workflow needs?

Add that to the funky filter problems and I’m thinking I should’ve held on to the $$ I spent to upgrade until Adobe starts releasing some major patches/fixes. IMO, FWIW, CS3 Bridge is virtually unusable in its current state. Now Adobe’s own filters and workspace options are equally useless, or else so unpredictable [filters] you can’t count on anything.

If we were still in beta, that would be one thing, but I don’t much care for paying for the privilege of continuing to beta test Photoshop’s new release. Even if I didn’t mind the monetary outlay, I DO mind the lost work time trying to figure all of this out and determine whether it’s the software or some kind of conflict within my system, etc.

I guess unless and until I see some major patches/fixes forthcoming PDQ from Adobe to fix this mess, I’m going to have to forsake all the wonderful new features and go back to my old CS2 so I can get some work done and pay the bills.
JZ
Joe_Zydeco
May 6, 2007
Dave, goofy menu actions were happening in CS2 as well. I never saw it when using the roller rodent, but it was pretty consistent when sequentially tapping Alt, then F for file, L for layer, etc. The desired menu would pop up with all items grayed out. However, holding down the Alt key while pressing F or whatever would work correctly. Clicking on the same menu would work fine, and after that, using keyboard shortcuts would work most of the time until exiting and restarting Photoshop. Scott Beyer stopped by here and said he would see to it, but it got only half-fixed in CS3.

When CS3 beta came out, I reported this as a bug, mentioning that Scott had been made aware of it, but it hadn’t been fixed yet. Maybe the trolls under the bridge, driven by lust for short-term gains of filthy lucre, couldn’t be bothered with this flaw, along with a bucketful of far more serious issues.

As to "wtf," I don’t know what’s that for… 🙂
DM
dave_milbut
May 6, 2007
I don’t know what’s that for…

well that’s funny… 🙂
QP
Q_Photo
May 6, 2007
Dave,
Seriously Man, you crack me up….
Q
DM
dave_milbut
May 6, 2007
humor is the spice of life q. and if you can’t laugh at yourself, then everyone else will be happy to help you do it. i know people have problems here (this is a trouble shooting forum), i try to help with what i can. i learn more than i help, and if the meantime, someone gets a chuckle well, then that’s a good day as far as i’m concerned! 🙂

cheers, dave
CH
Carl_Harsch
May 6, 2007
yes Dave…I only wish someone had a good answer for the trouble I’m seeing.

I am completely removing CS3 one more time, this time removing all 3rd party plugins as well. I hope that the extra $30 being charged over previous upgrades is going to technical support for phone support 🙂
CH
Carl_Harsch
May 6, 2007
Progress report….a complete reinstall without third party plugins and the filters work as they should. I suspect it’s a conflict with OnOneSoftware plugin. I will install each product one at a time, and check along the way. Will keep people informed.
DM
dave_milbut
May 6, 2007
.I only wish someone had a good answer for the trouble I’m seeing.

me too. 🙁

.a complete reinstall without third party plugins and the filters work as they should.

🙂 that’s good news. please do keep us informed!

I suspect it’s a conflict with OnOneSoftware plugin.

what’s that do?
CH
Carl_Harsch
May 6, 2007
OK…I’ve isolated the issue to OnOneSoftware’s MaskPro 4.1. As soon as I install it, it interferes with the Lens Correction filter of PS and I lose the functionality of several PS filters, including the Blur.

I next renamed it with the ~ marker so it wouldn’t load, but the results were the same. I will have to remove it completely apparently.

OnOneSoftware includes Genuine Fractals, MaskPro, FramePro, and Intellihance Pro. It’s when I install MaskPro that the troubles begin.
DM
dave_milbut
May 6, 2007
ah interesting. i’d suggest you drop them a note and tell them about their filter misbehaving? thanks for letting us know. in the future we’ll be able to help others if this pops up again until ononesw gets the fixes in…
CH
Carl_Harsch
May 7, 2007
I’ve already done that, asking if others have reported similar issues. It’s very strange indeed.
CH
Carl_Harsch
May 7, 2007
OK, I think I have this further isolated. The problem did indeed lie with OnOneSoftware. If I rename the file onOne Library.acel (found in the plugin directory) so that it doesn’t load using the ~ in front of the name, all seems to work as intended. What you lose by doing this is the drop down menu for OnOne Software filters, but they can be accessed via the normal Filter drop down menu.

pshewwwwwwww! what a fun time this was tracking down the problem.
DM
dave_milbut
May 7, 2007
good job carl! be sure to report that to onone sw, i’m sure they’ll be interested in fixing it!

cheers!
CH
Carl_Harsch
May 7, 2007
Thanks Dave. Hope someone else reads this thread and benefits from it. I did email OnOneSoftware Tech Support with my findings.
DM
dave_milbut
May 7, 2007
cool beans!

Hope someone else reads this thread and benefits from it.

that’s one of the biggest benifits of this forum! thanks for reporting back! dave
CW
Craig_W_Walsh
Jun 30, 2007
I have a somewhat different problem, but perhaps someone can assist with this.

I obtained a sample copy of Mask Pro 3 at Photokina in October 2006 for my PC (running Windows XP Pro). I installed it on my computer, but never really had the time to learn how to use it.

Like everyone else, I really hate masking and clipping, and the demonstration at Photokina looked wonderful. But like with everything else, it takes time and dedication to become good at something. And I took the lazy route: I now send images to India for making and clipping.

I never purchased Mask Pro 3. I used it a few times during the free trial period. And I then used the Windows Add/Remove Program control panel to uninstall it. I thought all was well in the world.

I have recently upgraded to Adobe CS3. When I try to launch Photoshop CS3, I always get this error message:

"Unable to Locate Component. This application has failed to start because onOneToolBox.dll was not found. Reinstalling the application may fix the problem."

When I click "OK" Photoshop goes ahead and launches. But the menu items and tools in CS3 seem to flicker, almost as though the programme is trying to do something and can’t. (I took a course in computer programming in 1966 — in Fortran. I think it was called a "do loop" where the programme just goes round and round in a circle.)

I no longer have the Mask Pro 3 CD. I went to the onOne website and downloaded a trial version of the latest version, installed it, and — yes — I could open Mask Pro 4 in Photoshop. (But the error message remained.)

When I uninstalled Mask Pro 4, the error message was still there.

I have uninstalled and have re-installed Photoshop CS3, but the error message is still there.

I called Adobe support and they’ve had me do some things — but inevitably they said that this is an onOne problem and that I should contact them. I’ve posted a message on their forum — but it doesn’t look like many people visit their forum.

Does anyone have any idea how to tell Photoshop CS3 to please stop looking for onOneToolBox.dll? Or, failing that, can you please tell me how to install onOneToolBox.dll so when Photoshop CS3 looks for it, it will find it? At present, this file is in the PlugIn folder.
JJ
John_Joslin
Jun 30, 2007
You could try registering it.

How to register (or re-register) a DLL or OCX file

Article contributed by Dave Rado

Go to the Run item on the Start menu, and type:

regsvr32 <path & filename of dll or ocx>
CW
Craig_W_Walsh
Jun 30, 2007
Hi,

I tried this using:

regsvr32 C:\Program Files\Adobe\Adobe Photoshop CS3\Plug-Ins\onOne Library.dll

and

regsvr32 <C:\Program Files\Adobe\Adobe Photoshop CS3\Plug-Ins\onOne Library.dll>

In both cases I got the error message:

"Load Library failed – The specific module could not be found."

But that’s where the onOneLibrary.dll is located.

What am I doing wrong?

Thanks for your help!

Craig
JJ
John_Joslin
Jun 30, 2007
Can’t help any more. That’s just a general fix that has helped some people with DLL problems in the past.

Is that the only instance of the file? Sometimes they appear in the System32 directory too.

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