I have a multi user license for Photoshop and InDesign CS. I need the media and Adobe can’t help me. Can anyone??
Thanks!
How does one have a multi-user license without media? I realize these are sold separately from your site license vendor but it makes no sense that one would be ordered without the other.
How does one lose or misplace such an expensive product?
Since Adobe has released CS3 they don’t ship previous versions. You will need to upgrade to the latest version. or find your old disks.
Just to clarify…
I purchased the license and the media.
Someone I work with liberated the media from my desk.
I’m replacing the PCs for the art department, and I really don’t want to have to buy the upgrade to CS3.
This might be an excellent lesson in backing up and securing media. There is no reason to have just one copy of the media.
I would check with your vendor if you did not purchase directly through Adobe. Some vendors might maintain some old copies.
Since site licenses do not utilize activation, you might consider cloning systems that already have CS (within the limits of your license of course).
Someone I work with liberated the media from my desk.
Do you always leave expensive Items lying around for people take? maybe you need o ask the other workers for it back.
I would fire someone who stole from my company.
I find it difficult to fathom that a multi-seat licensor could not get Adobe’s help in replacing a registered product, even if it is an older version.
You did register those licenses, correct?
And nobody can convince me that Adobe doesn’t have older stock available somewhere or couldn’t work out some way for you to get an FTP download if actual physical disks are not available for some reason.
I find it difficult to fathom …
You forget; this is the New Adobe!
you guys are forgetting what it’s like in a corporate environment. 🙂 disks go missing. the user often isn’t the person who talks to the vendor, etc. this entire story has cubicleville written all over it! ah, sweet bureaucracy!
maybe you can make a legitimate use of some of those companies that sell "backup" versions of popular software packages, as all you need is the actual media. google (may be) your friend… or perhaps ebay.
Know that story, at one company I worked they knew they had the software but just not were it was because the guy who had them filed it in the archives and those filing cabinets had been put in storage off site….this was not discovered till long after he left.
I would fire someone who stole from my company
….or the person that failed to secure software or employ backups.
maybe you can make a legitimate use of some of those companies that sell "backup" versions of popular software packages,
….if you don’t mind giving your credit card numbers to obvious thieves.
maybe you can make a legitimate use of some of those companies that sell "backup" versions of popular software packages, as all you need is the actual media. google (may be) your friend… or perhaps ebay
But Gawd, don’t you feel dirty for sending money their way, Dave?
We have recently discovered several other pieces of software that are missing, just like in my office. I have the jewel case but the media is missing. This is what really upsets me about this–someone came into my office!!!, went through my desk and took the media.!! A co worker was looking for some software on Friday in his office–same thing–case was there and media is missing.
Yes, I know we should have made backups of this software–but we don’t have rights to place anything on our software share drive, and if we give any software to the network administrator, we never get it back. Because of this, we all have started hiding software in our desks.
That’s what really upsets me about this whole incident. Someone went through my desk and stole it. That and how extremely unhelpful Adobe tech support was; I can’t believe that there isn’t an ftp site where older versions of their software are available for download to legitimate users.
The one happy note to all of this–I found a backup of the CD that I had taken home with me, so I was able to upgrade the users PCs.
So…you didn’t make copies, you didn’t LOCK the original up and you’re mad at Adobe?
Sorry, but your anger is horribly misplaced.
Bob
Of course I LOCKED the original up!!!
It was in my desk, in my locked office. I lock the door every time I even go the to restroom, every night and every weekend. That’s why I’m so upset. Someone with a key came in and stole it out of my locked office!
Then focus your anger there…none of this is Adobe’s fault.
Bob
Except for the lacking customer service. Really, if someone can prove their registration, there’s no reason why Adobe shouldn’t offer replacement disks for a small fee, or a download. Especially when there are other sites out there selling a service for downloading "backup" copies.
Do do replace media…for current versions as recently discontinued.
FWIW, anyone can supply the OP with replacement media as long as it’s the EXACT version. There’s no rule against it so I would suggest that the OP post that info and then take it offline if someone else can help.
Bob
For old media it is a lousy assumption. How far back do you want them to go? If they offer CS someone who loses 7.0 will be bent out of shape. You do see the problem here, right?
Bob
Sorry, but your anger is horribly misplaced.
Then focus your anger there…none of this is Adobe’s fault.
ahemm… What anger? I see no blame being directed at Adobe.
Marcia is simply assuming it should not be difficult for Adobe to offer media. It is a fair assumption.
" For old media it is a lousy assumption. How far back do you want them to go?"
I’m not sure I follow you here, Bob.
There’s absolutely no reason why Adobe couldn’t offer replacementeither by download or on-diskfor any version of any of their software to people who can prove paid ownership. If I can maintain several versions of Photoshop through several system upgradesand without even reinstalling from original mediasurely Adobe could maintain them on servers as well.
"For old media it is a lousy assumption. How far back do you want them to go?"
How about 1.0?
Really, if someone can prove their registration, there’s no reason why Adobe shouldn’t offer replacement disks for a small fee, or a download. Especially when there are other sites out there selling a service for downloading "backup" copies.
bingo.
How far back do you want them to go?
for all versions of their software (2.5 on windows?) i mean come on. how expensive is disk space on an ftp server?
How expensive are blank CDs and DVDs? Anyone foolish enough not to make their own backups and store them in a safe place is making their own bed.
Trust me, I worked in the World Trade Center. Storing stuff in your office in not necessarily the best course of action.
With that, I think we’ll have to agree to disagree on this but feel free to carry on.
Bob
Not just to mention server/space/bandwidth costs, but the administration cost for such an archive would be just a drop in the bucket as well.
It’s not like there’d be a bazillion users who would need to take advantage of the archive, but the returns on goodwill is incalculable.
Okay I lied…hopefully this will be my closing argument.
Look, maybe I’m wrong, but I’m sick of people not taking responsibility for their own foolishness.
If you left your car running with the doors unlocked and went into the supermarket and someone stole the car would you hold the manufacturer responsible for not warning you not to do that?
You buy expensive software, you make backups, you store them in a safe place.
Bob
"Look, maybe I’m wrong, but I’m sick of people not taking responsibility for their own foolishness."
In a perfect world, nobody would ever have any problems.
Sometimes though, Bob, "schtuff" happens.
A better analogy would be that you lose your only car key and go to the dealer for a replacement with the key code number, only to be told that they don’t replace keys, so you have to buy a new car.
Ah! Those are worthy credentials for sure.
There is a mantra or two regarding primary data and it seems to run like this:
– never ever work on primary data (work on a copy of it)
– one is none and two is one
Really all it summarises is that if something is mission critically important then it is the users responsibility to make sue that primary data are protected.
Bob Levine wrote:
How expensive are blank CDs and DVDs? Anyone foolish enough not to make their own backups and store them in a safe place is making their own bed.
Trust me, I worked in the World Trade Center. Storing stuff in your office in not necessarily the best course of action.
With that, I think we’ll have to agree to disagree on this but feel free to carry on.
Bob
Isn’t it:
– buyers but a license to use
– buyers don’t buy media to profligate?
The other problem is keeping track of EVERY use that has EVER purchaced this product…. Key numbers are stupidly easy to generate (there was a CS3 keygen and activation code genenerator 48 hrs after it’s release). And if adobe dumped the registration info after Version X every one with version X-1 would be bitching.
and on it goes…
BRETT
