PS CS4 Lagging and stuttering (help needed urgently)

BD
Posted By
Ben_Douglas
Jan 26, 2009
Views
721
Replies
15
Status
Closed
Hey folks

I’m starting to rip my hair out now and I’m hoping someone around here can help. It’s pretty urgent as I’ve got a hell of a lot of work to do for university and the problems i’m having are really hampering my progress.

I’ve just rebuilt my PC with the following specs:

CPU – Intel I7 920 2.66ghz Quad Core
Mobo – Asus P6T Deluxe OC Palm Edition
RAM – 6Gb G.Skill DDR3 PC3-12800 (1600mhz) (9-9-9-24) RAM in Triple Channel setup GPU – BFG nVidia GeForce GTX280 1024mb OC2 Edition
HDDs – Seagate 500GB 32mb Cache SATA II Main drive, Western Digital 500GB 16mb Cache SATA II Documents Drive, Western Digital 320GB 16mb Cache SATA II Photoshop Scratch Disk
PSU – Hyper Type M 880W
Case – Coolermaster Cosmos

I am using Windows XP Pro x64 Edition and the 64bit version of CS4.

I’m quite pleased with the system so far, it pretty much obliterates everything you throw at it without blinking an eye. However, I am absolutely stumped as to why the in the world Photoshop CS4 (and CS3) are running as if my system is 10 years old…

So here’s what’s happening:

After rebuilding my system with the above specs I have installed Photoshop CS4 and have opened up a painting I have been working on. I zoom in and the screen redraw is sickeningly slow. I hold space and drag the canvas to navigate around it, and again the redraw rate is terrible and results in what I can only describe as more like a render in something like 3D Max than simply dragging the canvas in Photoshop. While the brush control is smooth for the most part, when painting using several quick strokes I get a lot of lag after a little while which manifests as my brush strokes not registering and then all of a sudden happening at once.

Now, I have CS4 installed on my other system at my parents house which has the following specs:

Intel Core2Duo E6750 2.66ghz (OCed to 3.1ghz) CPU
Asus P5KE Deluxe Motherboard
8GB OCZ DDR2 800mhz RAM
BFG nVidia GeForce 9600 GT OC2 Edition
2x Seagate 250gb HDDs (Not in RAID)

And with this system, Photoshop CS4 works great with the only exception being the OpenGL support not being supported.

I have updated all of the drivers on this i7 system. I’ve even reinstalled older versions of the video card driver and still I get lag. I’ve uninstalled Nod32 Antivirus, Comodo Firewall, stopped Diskeeper from automatically defragging and ended lots of uneeded processes but I still get this problem. I’ve uninstalled my Wacom Tablet drivers and used the mouse in Photoshop and that hasn’t helped. I’ve reinstalled 3 older versions of Wacom Drivers also to no avail.
I’ve even formatted and tried a fresh install.

Also, I tried reinstalling Photoshop CS3 and get similar problems. Only in CS3 there is no issue with the redraw rate, only it lags all of a sudden while trying to navigate an image with space held down and dragging on the mouse or wacom pen (or a blank canvas for that matter) then it will freeze the images movement then suddenly jump.

I’ve not had these problems on previous builds and older less powerful systems and with the amount of money I have thrown at this latest PC build I am really starting to lose my mind.

If anyone can please give me any advice on this I would really appreciate it. Also, if anyone has any ideas how to enable OpenGL on Photoshop I would really appreciate that too – i simply cannoy believe that a high end card such as the GTX 280 or even a popular mid range card like the 9600 Gt doesn’t support Open GL on 3 versions of drivers.

Thanks everyone.

MacBook Pro 16” Mockups 🔥

– in 4 materials (clay versions included)

– 12 scenes

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BL
Bob Levine
Jan 26, 2009
Did you aread the umpteen threads discussing any of this? Did you notice that XP 64 is totally unsupported?

Bob
BD
Ben_Douglas
Jan 26, 2009
I’ve spent an hour and a half trauling and googling and came up with nothing of use. If XP 64 is totally unsupported then why does it run without issue on my other system?
CY
curt_young
Jan 26, 2009
If it is unsupported it does not mean it won’t work, it just means you are pretty much on your own as Adobe will not work on any tweeks to make it work better.
BD
Ben_Douglas
Jan 26, 2009
Yeah i’m running 64bit windows Xp but CS3 is the 32bit version. The fact that CS4 is 64bit was the main attraction for me.

I just can’t understand why a lower end system can run both pieces of software without fault while a highend system built to handle graphics and rendering leaves the software performing so badly.

The only thing I notice which is very strange, is that when Setting the Affinity in the process manager 8 CPUs are selected while the i7 920 is a quad? I doubt this has any influence on it but it’s pretty strange. The reason I checked that is because I had a similar problem with games when playing them on an AMD X2 when they were first released and it was something to do with the affinity set to the game’s process. I dunno what’s wrong with these though, they work fine on my other system with no lag, slow down or stuttering on even larger canvases than I am working on now.

I’ve ordered Vista Home Premium 64bit anyway, I will give that a shot. Oddly enough the reason I didn’t upgrade to Vista earlier is because I had lag issues with CS2 and CS3 while running it on Vista Ultimate 64bit so I went back to XP.
CY
curt_young
Jan 26, 2009
If you have been reading these threads there is a huge problem with open GL in the CS4 version creating lag and other problems. Seems to be no one solution or video card that works all the time. Not all experience it so maybe you will be lucky. It will be solved, but don’t expect perfection right now.
BD
Ben_Douglas
Jan 26, 2009
Oh yeah I’m fully prepared for imperfection, nothing works properly these days – nothing is released in a finished state, not applications, games, or even console games anymore.

The only thing I can figure out when it comes to the problems in CS3 is that my CPU isn’t supported. When I loaded up Adobe Bridge by accident (clicked browse instead of open) I got a message saying I may have decreased performance due to my CPU not being an intel core2 or pentium 4. Guess CS3 wasn’t intended to be run using an i7 chip.

As for CS4, i’m hoping Vista does the trick and doesn’t just cause more problems like it has done for me in other cases.
CY
curt_young
Jan 26, 2009
Adobe says to ignore that message with Bridge. It is an error as the program sometimes has difficulties identifying CPU, but does not necessarily mean reduced performance.
CF
chris_farrell
Jan 26, 2009
Have you tried upping the cache to 8?

Have you installed the latest chipset drivers for the mobo?

Have you tried Vista x64?….:)….I dunno..XP64 was really dodgy when I tried it a few years ago…the xp64 drivers were sooooo buggy and nothing was stable on it.

….try the beta windows 7×64….ON A DIFFERENT HARD DRIVE…and see if it’s better. I’ve heard it ROCKS.
BD
Ben_Douglas
Jan 26, 2009
Curt – I see, ah well I thought I at least had a partial answer to the problems there. I’m trying to work with CS3 now and god is the stuttering annoying, ruins my workflow to no end 🙁

Chris – Yeah I’ve tried the cache at both extremes and everything in between with no luck. I’ve had a lot of success with XP x64 over the past couple or 3 years I’ve used it, with the exception of developers inability to write 64 drivers I’ve had relatively few problems that I haven’t experienced on 32bit XP.

I’ve tried Vista x64 before but had very poor brush performance in CS2 and CS3 that I didn’t get on the same canvas size while running either in XP. Being as though Photoshop is the most used program on my PC and used pretty much all day every day I went back to XP so I could paint properly without the lag. I’m going to try Vista 64 again tomorrow with CS4 to see whether or not the performance issues are dealt with.
As for the Windows 7beta, I tried last week and I was very impressed. Unfortunately I couldn’t get CS3 or CS4 to install on it, kept coming back with errors saying it failed to install despite trying it several times with different compatibility options selected. I will definitely be using it once it’s released, it really puts Vista to shame.

The chipset as well as all other drivers are up to date, even tried older versions too just to make sure but with no luck there either. Clean Windows installs don’t seem to make a difference either.

I’m completely out of ideas really. Just gotta hope Vista makes the difference or I will have just wasted £90 on an OS I really don’t want to use.
CF
chris_farrell
Jan 26, 2009
I hear your pain Ben….tricky one that!

My Vista x64 system likes CS4 – the brushes are bit laggy when they are really large. e.g. 600px + but nothing too distracting and the re-draw is fast.

I hope the new O/S plays nice with you. Let us know.
BD
Ben_Douglas
Jan 26, 2009
Cheers Chris. I’m still trying to make sense of it all. I’ve had to stop working as I just can’t work with it in the way it’s behaving at the moment. I will let you know how it goes 🙂
BD
Ben_Douglas
Jan 27, 2009
Well, the Vista installation went pretty smooth. Unfortunately it gives way to new problems. GPU OpenGL support is enabled, this eliminates the slow redraw rate of the screen when zooming and dragging nicely. however, it kills the brush engine. Brushes any larger than around 75 pixels will stutter and lag badly. However, if I turn OpenGL off I get crappy redraw rate but the brushes work fine…

I’m not entirely sure what all the advanced options do in the OpenGL options but as far as I can tell they don’t effect anything.

I really haven’t got any clues on what else to do except forget about using Photoshop on my PC and use my laptop instead which runs CS3 and CS4 better than this PC right now.

If anyone has any idea what in the hell is going on then I would sell my soul to know.

Cheers
BD
Ben_Douglas
Jan 27, 2009
I seem to have won the battle. For anyone who is having the same trouble and can’t find a fix, then try this and can someone please explain to me WHY and HOW the second part works?

First of all I went into my nVidia Control Panel. Went on to Manage 3D Settings, clicked on Program Settings and then selected Photoshop CS4 in there.

I changed the following:

Anisotropic Filtering: OFF
Antialiasing – Gamma correction: OFF
Antialiasing Mode: OFF
Antialiasing – Transparency: OFF
Maximum Prerendered frames: 0
Multi-display/mixed GPU Accelarion: Single display performance mode Texture Filtering – Anisotropic Sample: OFF
Texture Filtering- Trilinear optimization: OFF
Texture Filtering – Anisotropic mip filter: OFF

Then rebooted.

Then I enabled Windows Vista AERO

reboot

Open the Performance options in Photoshop CS4
Enabled OpenGL Drawing
Clicked Advanced Settings
Ticked Vertical Sync
Ticked Advanced Drawing
Ticked Use For Image Display
Compositng: Gamma Corrected

Close Photoshop CS4

Start it again and cross your fingers.

I have no idea why enabling Aero helped at all but it really reduced the lag I was getting even after messing with the nVidia control panel.

Hope this helps someone.
CF
chris_farrell
Jan 28, 2009
Good job Ben
BD
Ben_Douglas
Jan 28, 2009
Cheers mate 🙂

MacBook Pro 16” Mockups 🔥

– in 4 materials (clay versions included)

– 12 scenes

– 48 MacBook Pro 16″ mockups

– 6000 x 4500 px

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