Photoshop CS4 extended 64bit crash opening CS3 files

M
Posted By
MassimoMax
Feb 3, 2009
Views
401
Replies
7
Status
Closed
Everytime i open a CS3 psd file in Photoshop CS4 extended 64bit the application crash after few minutes or seconds… this is very very very frustrating…

Master Retouching Hair

Learn how to rescue details, remove flyaways, add volume, and enhance the definition of hair in any photo. We break down every tool and technique in Photoshop to get picture-perfect hair, every time.

M
Mylenium
Feb 3, 2009
Well, what features and settings do the files use? No problems on my end.

Mylenium
M
MassimoMax
Feb 4, 2009
standard settings and features… levels with images, text and masks…
M
MassimoMax
Feb 4, 2009
In PHOTOSHOP CS4 extended 64bit i think the problem is opening CS3 files containing text layer …

I have done tests with
– a file with only background > apparently OK
– a file with a simply text layer > CRASH
– a file with a simply text layer and masked image > CRASH – a file with masked image > apparently OK

all file are 640×480 72dpi RGB

The 32bit version don’t crash but is to slow than CS3

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: Photoshop.exe
Versione applicazione: 11.0.0.0
Timestamp applicazione: 48d38aa7
Nome modulo con errori: StackHash_b20b
Versione modulo con errori: 6.0.6001.18000
Timestamp modulo con errori: 4791adec
Codice eccezione: c0000374
Offset eccezione: 00000000000a6e97
Versione SO: 6.0.6001.2.1.0.256.6
ID impostazioni locali: 1040
Informazioni aggiuntive 1: b20b
Ulteriori informazioni 2: 7365e82934fd5d6ca6a7f6098012906a Ulteriori informazioni 3: 1d0a
Ulteriori informazioni 4: d1fb5c54064c36d5f54ecfc07bcfe17d
CC
Chris_Cox
Feb 4, 2009
Massimo -can you please email that file to ? Thanks.
It could be the file, or it could be a font triggering a problem in the text engine — but I’d like to rule out the file.
M
MassimoMax
Feb 5, 2009
Hi Chris, thanks in davance for your support, i sent you the files. I remember you that the problem is only in the 64bit version. the 32 bit version has other problems…

THANKS!!!
CC
Chris_Cox
Feb 5, 2009
OK, we’re looking at the file now.
M
MassimoMax
Feb 10, 2009
Hi Chris,
any news?

Thanks!

Master Retouching Hair

Learn how to rescue details, remove flyaways, add volume, and enhance the definition of hair in any photo. We break down every tool and technique in Photoshop to get picture-perfect hair, every time.

Related Discussion Topics

Nice and short text about related topics in discussion sections