Photoshop jpeg images won’t upload in Constant Contact

KE
Posted By
Kevin_Elwood
Jan 29, 2009
Views
376
Replies
2
Status
Closed
I downloaded the free trial of Constant Contact and have been attempting to make a newsletter using jpeg images. The software gives me the following message when I try to upload images to the library:

"Your image contains an unknown image file encoding. The file encoding type is not recognized, please use a different image."

The reason I am posting the question on the Adobe forum is I have noticed that this only happens with jpegs created from my Photoshop CS2. I can take any image off the net, save it, and upload it with no problem. The same goes for images taken with a digital camera. But if it is anything I have created or manipulated in Photoshop and saved as a jpeg, it won’t upload. Has anyone experienced any conflicts with Ps and Constant Contact?

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BL
Bob Levine
Jan 29, 2009
What settings are you using?

Bob
KE
Kevin_Elwood
Jan 29, 2009
As soon as you said that, it clicked. The jpegs I have been saving were originally developed for print, so they were CMYK. I saved them as RGB. They now work perfectly. Thanks for jogging my brain.

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